Aggression at the workplace — psychological consequences of abusive encounter with coworkers and clients

Merecz, Dorota; Drabek, Marcin; Mościcka, Agnieszka

doi:10.2478/v10001-009-0027-2

Cited by 63 publications

(60 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…13 In Poland and Turkey also demonstrated that workplace violence increases the prevalence of psychological conditions such as anxiety and depression among exposed employees. 21,22 Consequently, the physician-patient relationship should be improved by the implementation of several measures, some of them are already implemented in Saudi Arabia such as including introducing malpractice insurance for physicians.…”

Section: Discussionmentioning

confidence: 99%

Prevalence and Associated Factors of Generalized Anxiety Disorder Among Physicians, Jeddah, Saudi Arabia

Alzahrani¹,

Alghamdi²,

Alyamani³

et al. 2016

IJMRP

View full text Add to dashboard Cite

Background: Generalized anxiety disorder (GAD) is one of the most common mental disorders in primary care settings and is associated with increased use of health services. Patients with GAD demonstrate a considerable degree of impairment and disability, even in its pure form, uncomplicated by depression or other mental disorders. Objectives: To explore the magnitude of the problem of anxiety disorders among physicians working in general governmental hospitals in Jeddah and its determinants. Subjects and Methods: Across sectional study was carried out in Jeddah city, Saudi Arabia. A representative sample of physicians working in general governmental hospitals in Jeddah were included. A Self administration questionnaire was used for data collection. It contains participants' personal characteristics, questions about factors that may determine the development of GAD and Generalized Anxiety Disorder 7-item (GAD-7) scale to diagnose GAD. Results: The study included 151 physicians. Males represent 64.9% of them and 40.4% aged between 25 and 29 years. Majority of them (80.8%) were Saudis. Mild anxiety disorder was observed among 31.8% of the physicians whereas each of moderate and severity forms was reported among 16.6% of them. Moderate and severe anxieties were more reported among young physicians (30-34 years) compared to old physicians (≥40 years) (25% and 15.9% compared to zero). The difference was statistically significant, p=0.022. Saudi physicians reported higher rate of moderate and severe anxiety than non-Saudi physicians (18.9% and 12.3% versus 6.9% and 3.4%). The difference, p = 0.05. Severe GAD was reported

show abstract

Section: Discussionmentioning

confidence: 99%

Prevalence and Associated Factors of Generalized Anxiety Disorder Among Physicians, Jeddah, Saudi Arabia

Alzahrani¹,

Alghamdi²,

Alyamani³

et al. 2016

IJMRP

View full text Add to dashboard Cite

show abstract

“…35 Merecz, et al detected significant relationship between exposure to violence by patients or fellow workers and burnout levels in their study which they carried out on nurses and social service personnel (EE, DP and reduced PA). 36 Winstanley and Whittington, participated by 375 health care professionals, found that those exposed to violence or threatening multiple times had higher EE and DP levels than those who never experienced such exposure. 37 In our study, residents exposed to daily violence had lower JS grades than those experienced violence on a monthly basis.…”

Section: -26mentioning

confidence: 99%

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Toker¹,

Ayrık²,

Bozkurt³

et al. 2015

Emerg Med Open J

View full text Add to dashboard Cite

CitationToker I, Ayrık C, Bozkurt S, et al. ABSTRACTObjective: Despite the increasing concerns on burnout and job satisfaction in health-care professional, very few studies have examined resident physicians in Turkey. This study was aimed to determine the factors affecting burnout and job satisfaction among emergency medicine residents in Turkey. Method: An number of 410 emergency medicine residents including e-mail addresses registered to Emergency Medicine Associations received questionnaire forms previously prepared on an internet-based questionnaire site. Participants were asked to fill out Maslach Burnout Inventory (MBI), Job Satisfaction Scale (JSS) and socio-demographic data form. Results: Decrease in depersonalization grades and increase in personal accomplishment grades with the advancing age were found. Residents who had an experience greater than 10 years in the profession showed lower depersonalization grades in comparison with the beginners. Residents who could not reach a consultant for patient evaluation presented higher emotional exhaustion grades. Also residents who felt appreciated in work place and work in concert with the staff had lower burnout grades and higher job satisfaction grades. An increase in the average number of patients seen per day was found out to boost emotional exhaustion grades. Also the visible increase in the time spent for social activities during the week reduced emotional exhaustion and depersonalization grades while increasing personal accomplishment grades. Residents who were exposed to daily violence had lower job satisfaction grades and higher emotional exhaustion and depersonalization grades than those experienced violence on a monthly basis. Increase of job satisfaction was accompanied by a decreased burnout level. Conclusion: Emergency medicine residents have high burnout levels. For diminished burnout level and enhancement of job satisfaction in emergency medicine, adjustments like social support, workload, workplace stress and prevention of violence would be useful.

show abstract

“…Aggression affects not only the functioning of individual workers but also the efficiency of the entire organization. Occupational exposure to aggressive behaviours is associated with an increased level of stress which, in turn, affects the workers' ability to execute their duties [3].…”

Section: Introductionmentioning

confidence: 99%

Patient aggression towards different professional groups of healthcare workers

Kowalczuk

Krajewska-Kułak

2017

Ann Agric Environ Med.

View full text Add to dashboard Cite

Introduction. Patient aggression affects healthcare quality and, in extreme situations, may even lead to medical malpractice. Little is known, however, about the specific distribution of health care professionals' exposure to patient aggression in various countries. Objective. The aim of this study was to assess the exposure of various professional groups of healthcare personnel to patient aggression, and to identify potential determinants (medical profession, age, gender, professional experience and employment at outpatient/inpatient healthcare units) of this exposure. Methods. The study was performed between January 2008 -December 2009 in northeastern Poland, and included 1,624 healthcare workers (493 nurses, 504 midwives, 501 physicians and 126 medical rescue workers). Exposure to eight forms of patient aggression was assessed using the MDM Mobbing Questionnaire. Results. Using a raised voice was the most frequently observed form of aggression in all groups, whereas the least frequent form of aggression encountered was the use of direct physical violence. In inpatient healthcare units, the intensity of patient aggression was encountered most by nurses and medical rescue workers, followed by physicians and midwives. In outpatient healthcare units, medical rescue workers experienced significantly higher levels of aggression when compared to other professional groups. Significant differences in mean aggression intensity experienced in inpatient and outpatient healthcare units were observed only in nurses and physicians. Furthermore, no significant effects of gender were observed on the intensity of patient aggression. Conclusion. Nurses are most exposed to different forms of patient aggression, with verbal attacks being most prevalent. Nurses employed at inpatient healthcare units experienced aggression more frequently than those working in outpatient healthcare units.

show abstract

Aggression at the workplace — psychological consequences of abusive encounter with coworkers and clients

Cited by 63 publications

References 12 publications

Prevalence and Associated Factors of Generalized Anxiety Disorder Among Physicians, Jeddah, Saudi Arabia

Prevalence and Associated Factors of Generalized Anxiety Disorder Among Physicians, Jeddah, Saudi Arabia

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Patient aggression towards different professional groups of healthcare workers

Contact Info

Product

Resources

About