Agent-Mediated Electronic Commerce: An MIT Media Laboratory Perspective

Moukas, Alexandros; Zacharia, Giorgos; Guttman, Robert H.; Maes, Pattie

doi:10.1080/10864415.2000.11518369

Cited by 78 publications

(30 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…An online recommendation agent requires a certain level of knowledge and reasoning capability that enable it to generate shopping recommendations and work as a virtual shopping assistant (Moukas et al, 2000). Different technologies need different levels of intelligence.…”

Section: Implications and Future Researchmentioning

confidence: 99%

Trust In and Adoption of Online Recommendation Agents

Benbasat

Wang

2005

JAIS

475

167

View full text Add to dashboard Cite

Online product recommendation agents are becoming increasingly prevalent on a wide range of websites. These agents assist customers in reducing information overload, providing advice to find suitable products, and facilitating online decision-making. Consumer trust in recommendation agents is an integral factor influencing their successful adoption. However, the nature of trust in technological artifacts is still an under-investigated and not well understood topic. Online recommendation agents work on behalf of individual users (principals) by reflecting their specific needs and preferences. Trust issues associated with online recommendation agents are complicated. Users may be concerned about the competence of an agent to satisfy their needs as well as its integrity and benevolence in regard to acting on their behalf rather than on behalf of a web merchant or a manufacture. This study extends the interpersonal trust construct to trust in online recommendation agents and examines the nomological validity of trust in agents by testing an integrated Trust-TAM (Technology Acceptance Model

show abstract

Section: Implications and Future Researchmentioning

confidence: 99%

Trust In and Adoption of Online Recommendation Agents

Benbasat

Wang

2005

JAIS

475

167

View full text Add to dashboard Cite

show abstract

“…It is a piece of software that is provided with the profile of the objects needs and is able to act autonomously. Typical application areas for software agents can be found in personal information management [21], the support of business processes [22] and of electronic commerce [23]. An example for an industrial application of software agents can be found in [24].…”

Section: Software Agents In Ips²mentioning

confidence: 99%

Dynamic IPS2 networks and operations based on software agents

Meier

Uhlmann

Krug

et al. 2010

CIRP Journal of Manufacturing Science and Technology

View full text Add to dashboard Cite

This article describes how an IPS² network should be build up by considering the dynamic behavior of the IPS² along its life-cycle. How the network partner could participate and how they allocate their capacities will be also discussed as questions regarding the commissioning by considering the business model. The realization of this concept is based on a multi-agent system. Therefore all service delivery involved IPS² objects like product, network partner and service technicians are represented by software agents. All this will be pointed out by an availability oriented maintenance scenario in the field of micro production. Keywords:Industrial Product-Service Systems; IPS²; Organization; Multi-Agent System; IPS² Network MOTIVATIONIndustrial Product-Service Systems (IPS²) can be characterized by the fact that they consist of a combination of tangible product and intangible service shares, whose service shares provide a value to the customer via the complete life-cycle [1] [2]. In the different function-, availability-or result-oriented use models [3] the order for the service performance is either given by the customer (function-oriented) or by the provider (availability-/result-oriented). Overall Industrial ProductService Systems deliver value in industrial application for the customer [4]. But this objective is just attractive for the IPS² provider if he gains an acceptable profit by offering this solution. To reach this win-win situation the operation of the IPS² respectively the service delivery has to be organized efficiently. This includes the internal structure of the IPS² provider as well as the buildup of the IPS² network and its control. The cooperation of companies is one of the main aspects of organizations in the service sector. The reasons are high efficiency of value creation and flexible combination of complementary resources by keeping economical independency [5]. The approach to be shown will point out the typology of the service supply chain under the context of the different targets of delivery flows. Due to that each IPS² has got its own network as well as the dynamic of the IPS² and the connected dynamic of each IPS² network, the establishing and control of the IPS² delivery becomes very complex for the IPS² provider. This challenge can be managed just by an information and communication technology (ICT) support. This system has to merge automatically the IPS² network depending on the characteristics of the IPS², its tasks and on the prospective network partner. Further on it has to control the planned delivery processes. Therefore the basis of such a system has to be the automated communication within the network as soon as a concept to handle this in an efficient way by autonomous decisions of system parts considering the current circumstance of each decision. A multi-agent software system will provide the needed advantages. After the software agents are set they will bargain autonomous about the different objectives in the determined borders. The coordination of the distributed s...

show abstract

“…Moukas et al [41] propose a software-agent based infrastructure that allows such transaction to take place. Recently booming services like XpertSite.com (http://www.XpertSite.com), exp.com (http://www.advoco.com) and ExpertCity.com (http://www.ExpertCity.com) where users can post their questions and get quick expert answers for pay are other examples of such a market.…”

Section: Figure 1 Expert Finders Integrated In Organizational Informmentioning

confidence: 99%

Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach

Yimam-Seid¹,

Kobsa

2003

Journal of Organizational Computing and Electronic Commerce

153

View full text Add to dashboard Cite

Computer systems that augment the process of finding the right expert for a given problem in an organization or world-wide are becoming feasible more than ever before, thanks to the prevalence of corporate Intranets and the Internet. This paper investigates such systems in two parts. We first explore the expert finding problem in depth, review and analyze existing systems in this domain, and suggest a domain model that can serve as a framework for design and development decisions. Based on our analyses of the problem and solution spaces, we then bring to light the gaps that remain to be addressed. Finally, we present our approach called DEMOIR, which is a modular architecture for expert finding systems that is based on a centralized expertise modeling server while also incorporating decentralized components for expertise information gathering and exploitation.

show abstract

Agent-Mediated Electronic Commerce: An MIT Media Laboratory Perspective

Cited by 78 publications

References 4 publications

Trust In and Adoption of Online Recommendation Agents

Trust In and Adoption of Online Recommendation Agents

Dynamic IPS2 networks and operations based on software agents

Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach

Contact Info

Product

Resources

About