Agenda-setting Effects of Business News on the Public's Images and Opinions about Major Corporations

Carroll, Craig E.; McCombs, Maxwell

doi:10.1057/palgrave.crr.1540188

Cited by 508 publications

(396 citation statements)

References 29 publications

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“…versations on reputation is often taken for granted, not tested, in most of the practitioners' literature in social media marketing and public relations (Weber, 2009;Gillin, 2008;Scott, 2008;Breakenridge, 2008;Li and Bernoff, 2008). This causal relationship, though, cannot be just assumed, not only because it needs to be supported by sound social science research but also because a model built on a direct and simple relationship between communication and public opinion makes claims that are not consistent with the most authoritative literature on media effects (McQuail et al, 2006;McCombs et al, 1997;Weaver et al, 2004) and reputation building (Fombrun and Van Riel, 2003;Carroll and McCombs, 2003;Downing, 2001;Rindova, 2005). Research on media effects has a long tradition.…”

Section: Premisementioning

confidence: 89%

“…al, 1997;Weaver et al, 2004). Este enfoque es también consistente con las prác-ticas de investigación en el área de manejo de la reputación y relaciones públicas (Carroll and McCombs, 2003;Fombrun and Van Riel, 2003;Downing, 2001;Safon, 2009;Einwiller et al, 2010).…”

Section: Introductionunclassified

“…Wartick (2002) mostly agrees with this view. More recently Carroll and McCombs (2003) and Rindova (2005) have reinforced the perceptual-based definition of reputation.…”

Section: Literature On Reputation Building Processesmentioning

confidence: 99%

“…These effects are mediated by several contingent variables at levels of media exposure and interpretation and perceptions and attitudes (McQuail, 2006;McCombs et al, 1997;Downing, 2001). Not all content impacts people equally (Weaver et al, 2004;Carroll and McCombs, 2003). Research shows that not all brand perceptions (images) exert the same influence on reputation in all stakeholder groups (Downing, 2001).…”

Section: Premisementioning

confidence: 99%

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Social media impact on corporate reputation: Proposing a new methodological approach

Mandelli

Cantoni

2010

Cuadernos.info

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The aim of this paper is to propose a new theoretical and methodological approach to the study of how social media conversations influence corporate reputation, beyond the current practices based on social media monitoring. The approach proposes to build a multi-level model of the relationship between online communication and corporate reputation, in line with the research tradition on media effects developed within the agenda-setting theoretical perspective when applied to the study of complex social and cultural phenomena (McCombs et al., 1997;Weaver et al., 2004). This approach is also consistent with research practices in the field of reputation management and public relations

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Section: Premisementioning

confidence: 89%

Section: Introductionunclassified

“…Wartick (2002) mostly agrees with this view. More recently Carroll and McCombs (2003) and Rindova (2005) have reinforced the perceptual-based definition of reputation.…”

Section: Literature On Reputation Building Processesmentioning

confidence: 99%

Section: Premisementioning

confidence: 99%

See 2 more Smart Citations

Social media impact on corporate reputation: Proposing a new methodological approach

Mandelli

Cantoni

2010

Cuadernos.info

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show abstract

“…Considering the recent major media attention on issues of corporate governance, Carroll and McCombs (2003) extend this core concept by translating it into a business setting. They argue that media brings evaluation criteria that apply to all companies -not only for the companies covered in the news.…”

Section: Media Exposure and Corporate Reportingmentioning

confidence: 99%