Ageing in Asia

Critical Issues of Human Resource Management in Ageing Care Centres: Case of Malaysia

“…The demographics changes in contemporary society show the drastic increase in ageing people all around the world, including Malaysia. Malaysia is a developing country and facing an extraordinary increase in ageing population as the number of people aged 60 years and above outnumbered the children younger than 5 years old (DOS, 2015;Phua et al, 2019). It portrays the phenomena of ageing population demonstrated by United Nations (UN, 2019) as a process in which older people fulfil the larger span of the overall population.…”

“…There is a need for the application of the modern methodology in terms of planning organising and overall control mechanism. Malaysia is a country where the private sector is more involved for providing services to elderly in the form of elderly care centres, ageing care centres or old folk homes, retirement homes, and nursing homes (Noor et al, 2020a;Phua et al, 2019). Today, social protection in the form of these elderly care centres is considered as a significant area of support of elderly confronting the critical issues related to missing or limited optimum ways of human resource management and overall control mechanism (Bach et al, 2009;Noor et al, 2020b;Rainbird et al, 2011) for quality care of elderly.…”

“…However, human resource management issues about the care sector, such as elderly care and social care services, have yet to gain adequate research attention. There are 365 registered ageing care centres in Malaysia, while various non-registered centres are also working under religious and charity organisations (Noor et al, 2020b;Phua et al, 2019). In Malaysia, the majority of the staff in these centres are international migrants from Nepal, Bangladesh, Philippines, India, and Pakistan as a leading source of labour.…”