Advancing to the Next Level: Caring for Evaluative Metrics Monsters in Academia and Healthcare

Abstract

In this paper we use the notions of play and (finite and infinite) games to analyze performance management practices in professional work. Whilst evaluative metrics are often described as 'monsters' impacting on professional work, we illustrate how metrics can also become part of practices of caring for such work. Analyzing the use of evaluative metrics in law faculties and in hospitals, we show how finite gamesgames played to winand infinite gamesgames played for the purpose of continuing to playare intertwined and how this intertwinement affects academic and healthcare work.