Advancing business process management lifecycle implementation through the integration of the design for Six Sigma method
Jamison V. Kovach,
Teresa Cardoso-Grilo,
Madalena Cardoso
et al.
Abstract:Purpose This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature.Design/methodology/approach The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context is described through several action research case examples.Findings This research specifies the procedure model (… Show more
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