Abstract:Nowadays, public administration offices are faced with long and complex procedures. Frequently used tools such as email clients and document systems are seldom integrated. This leads to problems like slowness, large quantities of paper documents, redundancies, high operational costs, and a low level of citizen participation. Google Apps try to fill that gap by providing an integrated and usable environment, but it is not enough for typical public administration applications, where the existing IT system has to… Show more
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