Adoption Process for VoIP

Esteva-Armida, Eduardo; Rubio-Sanchez, Alberto

doi:10.4018/jesma.2012100102

Cited by 5 publications

(2 citation statements)

References 33 publications

(55 reference statements)

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“…The link between the initial variables (Performance expectancy, Effort expectancy, and Social influence) with behavioural intention to adopt shows similar results to the previous models. The same happened with the link between Trust in technology with Performance expectancy, Effort expectancy and behavioural intention to adopt [29]. Therefore, the propose hypothesis are:…”

Section: Hypothesis Developmentmentioning

confidence: 79%

Trust Role in Acceptance of Digital Banking in Indonesia

Kusumawati¹,

Rinaldi²

2020

IJTEF

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The technology advance creates digital banking as a new technology in banking industry. All banking activities can be solved by one application in smartphone, they do not even provide an offline branch. Many Indonesian customers still use the conventional bank instead of digital banking since it is a new product and technology in bank industry. This paper aims to elaborate the influence of trust in customer acceptance of digital banking technology in Indonesia. The researchers applied quantitative survey with distributed the questionnaires to 500 respondents in conducted the research. The outcome indicates that hedonic motivational factors, habits, and trust have significant results on behavioral intentions to use, meanwhile trust has influence to performance expectancy, effort expectancy and facilitating condition.

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Section: Hypothesis Developmentmentioning

confidence: 79%

Trust Role in Acceptance of Digital Banking in Indonesia

Kusumawati¹,

Rinaldi²

2020

IJTEF

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“…The UTAUT model explains about 70 per cent of the variance in intention to use technology and approaches the practical limit to explain individual acceptance and usage decisions (Venkatesh, 2003;Esteva-Armida, 2012;Sykes, 2009;Alotaibi, 2013).…”

Section: Utaut -Modelmentioning

confidence: 99%

User Acceptance and Mobile Payment Security

Urmetzer

Walinski²

2014

International Journal of E-Services and Mobile Applications

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There have been multiple studies detailing mobile payment and its market potential. There is a gap in the literature when it comes to the study of acceptance factors focusing on security and trust. The researchers asked which qualities of security have an influence on the acceptance of a mobile payment service provider. Therefore this study will focus on distinguishing security in two dimensions: objective and subjective security. Objective security represents the user's perception of existing technical safety mechanisms. Subjective security is intangible, based on the user's feelings and perception towards security (trust). The Technology Acceptance Model (TAM) was the theoretical model used in the study. About three hundred responses were collected using an online questionnaire. The study showed that despite the financial crisis banks are still the preferred providers for mobile payment services, where over 80% of the respondents would like to receive the service from a bank. In contrast, only 20% would like to receive such a service from a mobile phone producer. Additionally objective security does not substantially increase subjective security; hence the user trusts the provider rather than the technology itself.

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Effect of ageing on perception of quality of IP-based personal communication applications

Sathapornvajana

Papatsaratorn

2014

2014 IEEE Canada International Humanitarian Technology Conference - (IHTC)

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IP-based personal communication applications are popular around the world, especially, in developing countries.User perception of quality of service is one key concern for making a decision to adopt an IP application as a personal communication tool. However, user perception of quality is different among various groups even with the same intrinsic technical quality. Perception changes with many factors which include ageing. In this study we investigated the effect of ageing on user perception of quality of service of IP-based personal communications.We selected 5 related characteristics on IT usage to study their effect on user perception: IT knowledge, IT experience, physical expectancy, coping with unexpected events and ability to notice. The study randomly selected 101 subj ects from population of different ages which include the Baby Boom Generation, Generation X, and Generation Y.The results confirm that the selected factors can differentiate users and reveal that there are 4 significant differences among groups of users which are based on Ward's method, minimizing Sum of Square Errors (SSE) and analysis of variance.The four resulting groups are advanced users, moderate users, slow users, and practitioners. The study also finds that perception of quality of IP-based personal communication is similar for 3 of the user groups, only the practitioner group has different perception.We found in this study that it is possible to develop IP-based personal communication applications that will be well adopted by the maj ority of users.

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Adoption Process for VoIP

Cited by 5 publications

References 33 publications

Trust Role in Acceptance of Digital Banking in Indonesia

Trust Role in Acceptance of Digital Banking in Indonesia

User Acceptance and Mobile Payment Security

Effect of ageing on perception of quality of IP-based personal communication applications

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