Adoption of online public grievance redressal system in India: Toward developing a unified view

Abstract

The aim of this research is to develop a unified model of electronic government (e-government) system adoption and validate it using the data gathered from 419 citizens from few selected cities in India. In course of doing so, the research also evaluates the performance of nine well-known alternative theoretical models of information technology (IT) adoption including the unified theory of acceptance and use of technology (UTAUT). The results indicate that the proposed unified model for e-government adoption by this research has outperformed all other theoretical models by explaining highest 66% variance on behavioral intentions, adequately acceptable levels of fit indices, and significant relationships between each hypothesis. The research also provides its limitations and presents implications for theory and practice toward the end.

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

“…We had hypothesized performance expectancy and effort expectancy to influence attitude in our theoretical model Khalilzadeh et al 2017;Rana et al 2016). This was because an individual's attitude may be shaped by the extent to which the technology may be easy to use (i.e., less complex) and the extent to which the technology may prove to be useful (i.e., greater performance)-in other words, the technology capabilities may influence the attitudes of individuals.…”

“…Attitude has also been used as a mediating variable of performance expectancy and effort expectancy in several studies that had used UTAUT (e.g., Alshare and Lane 2011;Knutsen 2005;Koh et al 2010;Rana et al 2017;Sumak et al 2010). We also propose that attitude would influence behavioural intention (i.e., Ajzen 1991;Davis 1989;Dwivedi et al 2017;Fishbein and Ajzen 1975;Rana et al 2016;2017, Taylor andTodd 1995b) based on prior empirical research (e.g., Chen and Lu 2011;Zhang and Gutierrez 2007). Figure 1 shows the proposed model of IS/IT acceptance and use whereas Table 2 presents the definition for the constructs used in our theoretical model.…”

Impact of internet of things (IoT) in disaster management: a task-technology fit perspective

“…The methodology discussed in this paper does not incorporate TAM under the assumption that wherever pos-sible, the IoT technology will be adopted by the personnel involved in disaster management. This provides the room for future work of expanding the scope of the approach employed in this research to incorporate the technology adoption aspects and models (see for example, Dwivedi et al 2017a, b;Rana and Dwivedi 2015;Rana et al 2016Rana et al , 2017. This is particularly important as a large number of IS/IT projects fail (Dwivedi et al 2014;Hughes et al 2016Hughes et al , 2017 due to lack of adoption and use of technologies and/or applications in question.…”

Barriers to the Development of Smart Cities in Indian Context

“…The citizens are one of the most important stakeholders of such developments. Hence, in order to avoid resistance from stakeholders and failure of such initiatives Hughes et al 2016Hughes et al , 2017, the perceptions of citizens and government employees towards various aspects of smart cities should also be explored by utilising established theories and models (see for example, AlAlwan et al 2017;Dwivedi et al 2011aDwivedi et al , 2011bDwivedi et al , 2013Dwivedi et al , 2016Dwivedi et al , 2017bDwivedi et al , 2017cHossain and Dwivedi 2014;Kapoor et al 2014aKapoor et al , 2014bKapoor et al , 2015Rana and Dwivedi 2015;Rana et al 2015aRana et al , 2015bRana et al , 2016Rana et al , 2017Shareef et al 2011Shareef et al , 2016aShareef et al , 2016bShareef et al , 2017Sinha et al 2017;Slade et al 2015;Veeramootoo et al 2018;Weerakkody et al 2013Weerakkody et al , 2017) from information systems and electronic government domains.…”