Adoption of Mobile Banking in Jordan: Exploring Demographic Differences on Customers’ Perceptions

Alalwan, Ali Abdallah; Rana, Nripendra P.; Dwivedi, Yogesh K.; Lal, Banita; Williams, Michael D.

doi:10.1007/978-3-319-25013-7_2

Cited by 28 publications

(32 citation statements)

References 37 publications

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“…Zhou et al, 2010). In different words, the information and encouragements provided by people surrounding customers could play a dynamic role in contributing to the customers' awareness as well as the intention toward technology (Alalwan et al, 2016b;Alalwan et al, 2015a). The selection of social influence as a key determinant of the behavioural intention is built on prior literature which supports the impacting role of social influence on customers' propensity to use online banking channels (Alalwan et al, 2016b;Martins et al, 2014;Riquelme and Rios, 2010;Yu, 2012;Zhou et al, 2010).…”

Section: Social Influencementioning

confidence: 99%

“…Likewise, Jordanian banking customers express less interest and motivation toward online banking channels in general and Mobile banking as more new banking technology in particular (Alalwan et al, 2015a;Alalwan et al, 2016b;Alalwan et al, 2014;Awwad and Ghadi, 2010;Khraim et al, 2011). Accordingly, it could be argued that the biggest challenge for the success of this technology is in convincing the consumers to use it as a full alternative for traditional channels (Laukkanen et al, 2007).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Alalwan

Dwivedi

Rana

2017

International Journal of Information Management

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1,129

152

920

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Banks seem to be one of the most business that are really interested in such systems to provide their customers better services as well as to enhance their effectiveness and efficiency. However, the successful implementation of Mobile banking largely depends on the extent of how much customers are fully motivated to adopt it. In fact, over the Jordanian context, the adoption rate of mobile banking is very low and quite few studies that have examined the related issues of mobile banking. Thus, the purpose of this study is to investigate the factors influencing behavioural intention and adoption of Mobile banking by customers of Jordanian banks. The proposed model has assimilated factors from the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) along with trust. Data was collected by conducting a field survey questionnaire completed by 343 participants. The results mainly showed that behavioural intention is significantly and positively influenced by performance expectancy, effort expectancy, hedonic motivation, price value and trust. This study also looking forward to providing the Jordanian banks with applicable guidelines for effectively implementing and designing Mobile banking. Furthermore, research limitations and future directions will be discussed further in the last section.

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Section: Social Influencementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Alalwan

Dwivedi

Rana

2017

International Journal of Information Management

Self Cite

1,129

152

920

View full text Add to dashboard Cite

show abstract

“…HM is "the fun or pleasure derived from using a technology, and it has been shown to play an important role in determining technology acceptance and use" (Venkatesh et al, 2012, p.161). When customers find that the technology they are using gives them happiness, fun, entertainment, comfort, enjoyment, satisfaction, and pleasure, they will tend not to change their use of the technology to another competing technology (Alalwan et al, 2015;Baabdullah, 2018a;Koenig-Lewis et al, 2010). The effect of HM on the usage of M-Banking has been mentioned in a number of studies (e.g.…”

Section: Hedonic Motivation (Hm)mentioning

confidence: 99%

Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model

Baabdullah

Alalwan

Rana

et al. 2019

International Journal of Information Management

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388

286

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Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to have considerable value to both banks and customers. Thus, this study recognises the need to test the main factors that could predict the use of mobile banking as well as how using such a system could contribute to both customer satisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and the D&M IS Success Model). A questionnaire survey was conducted to collect the required data from convenience sampling of Saudi bank customers. The main factors-performance expectancy, price value, facilitating conditions, hedonic motivation, habit, system quality and service quality-were found to have a significant impact on actual use behaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order to recollect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This may adversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in Saudi Arabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of M-Banking from the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data in order to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudi population.

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“…As for the adoption of BSGs, SI can be conceptualized as the impact of the social environment on students' behavioral intention to use BSGs; for instance, families, peers, classmates, and friends as reference groups. In other words, SI assumes that these people will create a positive influence on students' awareness and behavioral intention to use BSGs (Alalwan, Rana, Dwivedi, Lal, & Williams, 2015;Alalwan et al, 2016). The choice of SI as a crucial determinant of behavioral intentions is based on previous studies that support the impact of SI on individuals' propensity to use a particular technology (Alalwan et al, 2016;Foon & Fah, 2011;Martins et al, 2014;Moore & Benbasat, 1991;Riquelme & Rios, 2010;Thompson et al, 1991;Venkatesh et al, 2003Venkatesh et al, , 2012Yu, 2012;Zhou et al, 2010).…”

Section: Social Influencementioning

confidence: 99%

Investigating the Determinants of Students’ Intention to Use Business Simulation Games

Wang

Jian

2019

Journal of Educational Computing Research

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Business simulation games (BSGs) are educational tools that help students develop business management knowledge and skills. However, to date, relatively little research has investigated the factors that influence students' BSG usage intention. Grounded on the extended unified theory of acceptance and use of technology, this study helped to fill this gap by exploring intention to use BSGs. Specifically, this study investigated the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price value on behavioral intention to use BSGs. Data collected from 141 useful respondents were tested against the research model using partial least square approach. The results of this study indicated that behavioral intention to use BSGs was influenced by facilitating conditions, hedonic motivation, and price value. Unexpectedly, performance expectancy, effort expectancy, and social influence were not predictive of students' behavioral intention to use BSGs. These findings enhanced our understanding of students' BSG usage behavior and provided several important theoretical and practical implications for the application of BSG in the context of business and management education.

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Adoption of Mobile Banking in Jordan: Exploring Demographic Differences on Customers’ Perceptions

Cited by 28 publications

References 37 publications

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model

Investigating the Determinants of Students’ Intention to Use Business Simulation Games

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