Adoption of ICT in a government organization in a developing country: An empirical study

Gupta, Babita; Dasgupta, Subhasish; Gupta, Atul

doi:10.1016/j.jsis.2007.12.004

Cited by 411 publications

(290 citation statements)

References 44 publications

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“…Yet, e-government research has not extensively looked at this relationship. ICT in the public sector has mainly been discussed as a tool to help create new and better service delivery (Bekkers & Zouridis, 1999) by increasing efficiency and transparency, and improving the coordination of public administration procedures and management (Dunleavy et al, 2005a;Gupta, Dasgupta, & Gupta, 2008;Heeks, 1999). By making governments more accountable and transparent through a process of information rationalization, ICT has often been considered a valuable support for achieving the public administration reforms envisaged by the NPM trends-whether implicitly or explicitly (Barca & Cordella, 2006;Barzelay, 2001;Cordella, 2007;Currie & Guah, 2007;Homburg, 2004;Hood, 1991).…”

Section: Ict Npm and Jugmentioning

confidence: 99%

A public value perspective for ICT enabled public sector reforms: A theoretical reflection

Cordella

Bonina

2012

Government Information Quarterly

354

243

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The purpose of this paper is to offer a critical discussion of information system adoption in the public sector (often referred to as e-government) and to contribute to the debate by offering a public value perspective. The paper points to the public value paradigm as an alternative approach to studying ICT-enabled public sector reforms. This paradigm, we argue, proposes an alternative way of framing the nature of the problems faced when ICT enabled public sector reforms are initiated and studied. The public value perspective proposes a new and richer context in which to study and research these phenomena. It also calls for the redefinition of the ways we assess e-government in the context of public sector reforms. It is therefore seen as vital to evaluate the socio-political impact of ICT adoption in the public sector.

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Section: Ict Npm and Jugmentioning

confidence: 99%

A public value perspective for ICT enabled public sector reforms: A theoretical reflection

Cordella

Bonina

2012

Government Information Quarterly

354

243

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“…This same relationship was replicated in a study using consumers in Malaysia (a country with moderate to low uncertainty avoidance) and Algeria (a country with high uncertainty avoidance) (Belkhzmza and Wafa, 2014). In a study examining a single country, authors examined users in India, finding social influence was significantly related to intent to use e-Government systems (Gupta, Dasgupta, and Gupta, 2008). Subjective norms were also found to be significantly related to behavioral intent in Saudi Arabia (Baker, Al-Gahtani, and Hubona, 2010).…”

Section: Subjective Normmentioning

confidence: 79%

“…In Saudi Arabia, the complexity of systems (related to ease of use) was negatively related to acceptance of new technology (Al-Gahtani, 2004). In India, a country defined as "developing", effort expectancy was found to be significantly related to intent to adopt (Gupta et al, 2008). Other studies compared individual factor's impact on adoption in more than one country.…”

Section: Ease Of Usementioning

confidence: 99%

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Cultural Differences and Technology Acceptance: A Comparative Study

Uğur

2017

JMC

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Research on the adoption and diffusion of new technology has long been of interest to IS researchers. As business globalization has increased, interest in IT adoption in cultures has increased. What aspects of adoption and diffusion are important to understand and acknowledge when considering IT adoption in countries that are culturally different? This paper provides a review of academic articles that have investigated adoption and diffusion around the world. A framework summarizing the main topics on cultural values as they relate to systems use, adoption, and development is presented. The paper concludes with findings that can enhance future research.

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“…It can be achieved by exploiting the use of technology in the public sector whereby government can rejuvenate its management and services to be more efficient, fast and convenient to citizens (Weerakkody et al 2012, Cordella & Willcocks 2010, Gupta et al 2008). Thus, e-government lies at the heart of government's agenda and operations including Malaysian government.…”

mentioning

confidence: 99%

e‐Government Implementation Challenges in Malaysia and South Korea: A Comparative Study

Ramli

2017

E J Info Sys Dev Countries

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It is undeniable that the introduction of e-government has had a significant impact on developing countries, like Malaysia. This paper seeks to explore empirically the implementation of Malaysian e-government since the initiation of the policy in 1996. Therefore, identifying the characteristic challenges that the Malaysian government faces, which impede the progress of e-government is the overarching concern of this study. To gain experience from a developed country, South Korea will be a benchmark for this study. By using the Design-Reality Gap model introduced by Heeks, this study will be conducted to identify and compare issues pertaining to implementation of e-government in Malaysia, a developing country and South Korea, a developed country. The findings revealed six key factors that are vital in e-government implementation. At the end of this study, these factors will be encapsulated in a conceptual model for e-government implementation model.

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Adoption of ICT in a government organization in a developing country: An empirical study

Cited by 411 publications

References 44 publications

A public value perspective for ICT enabled public sector reforms: A theoretical reflection

A public value perspective for ICT enabled public sector reforms: A theoretical reflection

Cultural Differences and Technology Acceptance: A Comparative Study

e‐Government Implementation Challenges in Malaysia and South Korea: A Comparative Study

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