Adoption of electronic invoicing in Finnish SMEs: two complementary perspectives

Edelmann, Jan; Sintonen, Sanna

doi:10.1504/ijenm.2006.010067

Cited by 14 publications

(15 citation statements)

References 38 publications

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“…Although there appear to be multiple benefits of e-invoicing, adoption rates in most European countries are lacking behind (Arendsen and van de Wijngaert, 2011;Edelman and Sintonen, 2006). Koch (2013) 1 estimates that there are at least 350 billion invoices globally, which can be divided into 200 billion B2C/G2C 1 Report was sponsored by Billentis and Basware and is not published in an academic journal.…”

Section: Introductionmentioning

confidence: 99%

Assessing the electronic invoicing potential for private sector firms in Belgium

Poel

Marneffe²,

Vanlaer³

2016

IJDAR

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Abstract. Governments around the world identify the advancement of electronic invoicing in businesses as crucial for tackling administrative burdens. This paper examines, for the first time, the potential cost savings of e-invoicing in Belgium. Our analysis shows that the total cost of invoicing for Belgian private sector businesses in 2014 amounted to €3.47 billion (0.96% of GDP) and could be reduced to €1.46 billion (0.38% of GDP) if all invoices were sent digitally. Furthermore, an analysis of both barriers and enablers of e-invoicing reveals significant concerns that remain regarding the safety of e-invoicing, although a majority of private sector businesses clearly identifies the potential efficiency gains. From our contingent valuation survey among 683 Belgian businesses, we learn that the average willingness to pay (WTP) for the required investments for implementing digital invoicing amounts to €2,380. However, the potential annual cost savings of digital invoicing for the average small business in our sample is over €7,000. Additionally, our linear regression models indicate that the WTP is positively impacted by the perceived time and reduced risk gains of digital invoicing.

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Section: Introductionmentioning

confidence: 99%

Assessing the electronic invoicing potential for private sector firms in Belgium

Poel

Marneffe²,

Vanlaer³

2016

IJDAR

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“…This result not only shows that SMEs in this group display a "wait and see" approach towards the adoption of IOIS that is not significantly mitigated through the provision of information and expertise (Edelmann and Sintonen 2006), but more importantly also suggests that the provision of information does indeed lead to an intensified perception of the IOIS as being more complex and less compatible by SMEs in this group, ultimately leading to the opposite effect of a lower adoption rate. This perception is thereby unlikely to be a result of an absence of awareness or information, but rather a result of the amount and diversity of information available to SMEs in this group (Markus and Loebbecke 2013).…”

Section: Discussionmentioning

confidence: 79%

“…In conclusion, we acknowledge the results of prior empirical analyses among SMEs and likewise expect the provision of support in terms of circumstantial information and expertise as a treatment within our experimental design to lead to a higher rate of adoption among participating SMEs. By increasing SMEs' awareness of IOIS (Thong 1999), counteracting their uncertainty connected with the adoption decision (Edelmann and Sintonen 2006;Thong et al 1996), and further by positively affecting their technology readiness (Iacovou et al 1995), we therefore propose that:…”

Section: Informing Sme Partners As a Key Strategy To Foster Iois Adopmentioning

confidence: 99%

“…These firms should therefore be eager to learn about them to increase competitiveness and optimize processes (Thong et al 1996). The provision of information is thus able to increase SMEs' awareness of IOIS technology (Thong 1999), reduce the organizational uncertainty of SMEs connected with the adoption decision (Edelmann and Sintonen 2006;Thong et al 1996), and increase the technology readiness of these firms (Iacovou et al 1995), ultimately leading to a higher adoption rate among them. In conclusion, we hypothesize that:…”

Section: S180 Australasian Journal Of Information Systemsmentioning

confidence: 99%

“…Furthermore, they are likely to be populated by SMEs that operate within various and multiple business communities and industries, and are not bound to a supply chain context (Markus and Loebbecke 2013). SMEs situated in such configurations are therefore likely to adopt a "wait and see" approach to the adoption of IOIS (Edelmann and Sintonen 2006). This behaviour is based on the high organizational uncertainty resulting from SMEs' presence in multiple business communities, and of fears of failing to achieve a critical mass of business partners (Teo et al 2006), or of adopting the wrong technology (Venkatesh and Bala 2012).…”

Section: H2mentioning

confidence: 99%

See 2 more Smart Citations

Who Needs to be Informed? – Empirical Results From a Field Experiment on The Adoption of IOIS Among SMEs

Kreuzer

Born

Bernius

2015

AJIS

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Inter-organizational information systems (IOIS) play a critical role in today's organizations and their relationships with business partners. While large organizations already began utilizing IOIS at the outset, small and medium-sized enterprises (SME) have subsequently been reluctant to adopt and use IOIS. As such systems are subject to high network effects, a firm thus has to reach out especially to its SME partners to achieve a critical mass of adopters among them. Prior research agrees that the provision of support in terms of circumstantial information and expertise can influence organizational adoption decisions. However, research in this direction has remained inconclusive. This study conducts a controlled field experiment at the organizational level to investigate the provision of support as a non-coercive persuasion strategy to foster the adoption of IOIS among 203 SME business partners of a large German organization. A cluster analysis is further conducted to identify distinct clusters of IOIS adopters showing significantly different adoption rates that result from informing them as a strategy. The results first offer evidence for the importance of informing SMEs as a viable strategy to foster IOIS adoption among them. Furthermore, the results provide empirical evidence for the presence of particular arrangements of characteristics describing the strategy and structure of analysed organizations that ultimately interact with the effect of the provision of support as a persuasion strategy.

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Organizational Resistance to E-Invoicing – Results from an Empirical Investigation among SMEs

Haag

Born

Kreuzer

et al. 2013

Lecture Notes in Computer Science

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Abstract. In order to improve the governmental efficiency, effectiveness and transparency, an important part of e-government is the digitalization of documents and the processing of these documents through electronic channels. Such a critical document in business process chains is the invoice, which is why the European Commission strives to increase the adoption and diffusion of electronic invoicing (e-invoicing) among public and private sector organizations. However, the adoption rate among businesses is still low and especially very small firms resist using e-invoicing.By collecting quantitative and qualitative survey data of 416 German companies resisting the usage of e-invoicing, we confirm and explore factors affecting the resistant behavior towards the electronic exchange of invoices and elaborate on differences in those factors with organizational size. In particular among micro firms, the lack of knowledge regarding the theme and procedure of e-invoicing represents the relatively most important influencing factor, while comparatively larger firms also expect huge change management efforts.

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Adoption of electronic invoicing in Finnish SMEs: two complementary perspectives

Cited by 14 publications

References 38 publications

Assessing the electronic invoicing potential for private sector firms in Belgium

Assessing the electronic invoicing potential for private sector firms in Belgium

Who Needs to be Informed? – Empirical Results From a Field Experiment on The Adoption of IOIS Among SMEs

Organizational Resistance to E-Invoicing – Results from an Empirical Investigation among SMEs

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