Adoption Factors and Implementation Steps of ITSM in the Target

Ayat, Masarat; Sharifi, Mohammad; Sahibudin, Shamsul; Ibrahim, Suhaimi

doi:10.1109/ams.2009.114

Cited by 25 publications

(7 citation statements)

References 2 publications

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“…Adoption of ITSM frameworks such as ITIL has increased globally. Internationally, previous studies have reported the adoption of ITSM and specifically ITIL in Australia [Cater-Steel et al, 2009a], China [Wang and Zhang, 2007], Malaysia [Ayat, Sharifi, Sahibudin, and Ibrahim, 2009], Norway [Iden and Langeland, 2010], Thailand [Lawkobkit, 2008], UK [Shwartz, Ayachitula, Buco, Surendra, et al, 2007], and USA [Pollard and Cater-Steel, 2009].…”

Section: Previous Research On Itil Adoption and Diffusionmentioning

confidence: 99%

“…For some IT Managers, adoption is a matter of legal compliance, for others, a risk management strategy, a cost saving measure, or a means to satisfy customers more effectively [Cater-Steel et al, 2009b]. Ayat et al [2009] found "the most popular reasons or factors which are influencing adoption of ITIL in the target organisations include technology, organisational issues, environment, and effort to achieve alignment of business with IT services".…”

Section: Previous Research On Itil Adoption and Diffusionmentioning

confidence: 99%

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IT Service Management: A Cross-national Study of ITIL Adoption

Marrone

Gacenga

Cater-Steel

et al. 2014

CAIS

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IT Service Management (ITSM) is transforming the management of the IT function on a global scale with major changes in work practices. The intent of this study is to empirically explore how IT service management is adopted in today's global economy. The article examines the adoption of ITSM processes as defined in the IT Infrastructure Library (ITIL ® ). The adoption of operational processes is compared to that of tactical/strategic level processes and the contribution of country, size, and industry sector to variation in adoption of ITIL processes is assessed. Institutional theory is used as a foundation for the study. The analysis is based on 623 responses to three surveys conducted in the UK, USA, DACH (German-speaking countries) and Australia.The study found organisations adopting ITIL implemented more operational level processes than the tactical/strategic level processes. DACH countries exhibit higher ITIL process adoption than the UK, USA, and Australia. Adoption varied on industry sector, and, in part, on organisation size. Based on a discussion of theory and practice, the article derives insights for academics and industry when introducing ITSM in the IT function. 866Volume 34Article 49 RQ1: Are operational level ITIL processes more widely adopted compared to tactical/strategic level ITIL processes?Much of the Information Systems (IS) research to date fails to consider variation across industry sectors [Chiasson and Davidson, 2005] and is biased towards large corporations, ignoring issues relating to small organisations [Attewell and Rule, 1991]. We need to better understand how ITIL is adopted globally across various industry sectors and in small as well as large organisations. We recognise the importance of the role played by IT in value creation especially in information-intensive industry sectors such as finance and education, leading to the second research question: RQ2: Do factors such as country, size, and industry sector contribute to variation in adoption of ITIL processes?Volume 34Article 49 867 The study uses data from 623 questionnaire responses collected from three surveys. The first survey included respondents from the United States of America (USA) and the United Kingdom (UK). The second survey attracted responses from Germany, Austria, and Switzerland. In Europe these three countries are commonly referred to as DACH, an acronym representing countries that predominantly use the German language. The term DACH is based on the official automobile license plate abbreviations for Germany (D for Deutschland), Austria (A for Austria), and Switzerland (CH for Confoederatio Helvetica). The third survey was conducted in Australia.In the next section, we introduce institutional theory as a suitable theoretical framework for the study, present a review of relevant literature, and provide a brief introduction to ITIL. Based on theory and research, we articulate a model, including a set of hypotheses. Following this we describe the methodology and present and discuss the results. We conclude with impli...

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Section: Previous Research On Itil Adoption and Diffusionmentioning

confidence: 99%

Section: Previous Research On Itil Adoption and Diffusionmentioning

confidence: 99%

IT Service Management: A Cross-national Study of ITIL Adoption

Marrone

Gacenga

Cater-Steel

et al. 2014

CAIS

View full text Add to dashboard Cite

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“…Presente no mercado desde 1991, a empresa foi criada a partir da pivotagem (Blank, 2013) de um projeto realizado em um cliente piloto que patrocinou boa parte dos custos de produção de um produto de software para gestão de tecnologia da informação. A equipe envolvida considerou que o projeto foi realizado com sucesso, cumprindo os objetivos previstos pelo cliente na implementação do produto, para facilitar a gestão das atividades de TI (Ayat, Sharifi, Sahibudin, & Ibrahim, 2009;McAughton, Ray, & Lewis, 2010).…”

Section: Método De Pesquisaunclassified

Contribuições das atividades de marketing na cadeia de valor

Cardozo

Filho

2019

mtr

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De forma geral, as organizações mantêm o relacionamento com o ambiente externo como uma das principais responsabilidades das atividades de marketing. Empresas de tecnologia da informação possuem o conhecimento como principal recurso estratégico uma vez que é, através dele, que elas alcançam seus resultados. Diante desse cenário, questiona-se como essas atividades podem realizar contribuições estratégicas para as organizações a partir da disseminação desse conhecimento obtido. Dessa forma, o objetivo deste estudo é compreender como as atividades de marketing contribuem para as demais atividades da cadeia de valor de uma organização de tecnologia da informação, que possui o foco no cliente como parte da sua missão e como um dos seus principais valores institucionais, e compreender as contribuições destas atividades para a organização com base nas dimensões da teorias de orientação para mercado. A partir de uma pesquisa qualitativa, este estudo de caso utilizou como técnica de coleta de dados a entrevista semiestruturada e a análise de conteúdo como técnica de análise das informações coletadas. Constata-se um conjunto de contribuições para a organização, em todas as atividades da cadeia de valor, onde as atividades de marketing não apenas contribuem, mas também são beneficiadas pelo desenvolvimento das demais através da visão das atividades da cadeia de valor circular retroalimentada. Observa-se que, quanto maior relevância estratégica for atribuída às atividades de marketing, maior será a aproximação dessas empresas com as expectativas do mercado no qual estão inseridas.

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“…Nowadays, most organizations are deeply dependent upon IT in order to plan, design, deliver, operate, and control IT services offered to customers. IT departments are actually one of the most complex parts of an organization [Ayat et al, 2009]. To deal with the increase of IT complexity, many IT frameworks have been developed and proposed.…”

Section: Introductionmentioning

confidence: 99%

Untitled

2021

Foresight and STI Governance

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The growing share on the aerospace market is due to the increased supply of aircraft components, primarily engines (Figure 5).The changes in the global AM markets' "design" among other things have been caused by the implementation of industrial policies aimed at increasing competitiveness and accelerating growth through structural reforms. However, countries' priorities and implementation methods vary significantly. Industry 4.0 radically changes the understanding of industrial policy vector and stakeholders [Reischauer, 2018]. Germany, China, and the US are striving to maintain leadership by increasing value added in the manufacturing industry. France and Japan localize production, increase its sustainability, and reduce the negative effects of high labor costs. France aims to modernize its manufacturing basis and retain AM leadership, provided it can contain labor costs growth and related social factors [Blanchet et al., 2016]. Russia's industrial policy is mostly vertical in nature, providing selective support and "appointing champions" -industries Таble 1. Classification of AM markets Group Number of markets Composition Share in aggregate AM market (%) Industry 3.0 3 Electronics, optoelectronics, ICT 63.2 Industry 4.0 4 Additive manufacturing, biotechnology, life sciences, flexible production (including robotics) 27.2 Other* 4 New materials, aerospace, nuclear technologies, armaments 9.6* Products not directly related to Industry 3.0 and 4.0. COMTRADE data includes only public information on international trade in armaments. Thus the above estimates do not reflect this market's actual size. However, using this approach makes sense for two reasons. Other available data allows to estimate the overall arms market size without breaking it down into product types (e.g. the SIPRI Arms Transfers Database project). For us, it's important to consider structural shifts not only between markets but also within them, at the level of specific product groups. In line with the adopted approach, the arms market comprises not only armaments and their parts, but also prismatic infrared binoculars, optical telescopes, periscopes, navigation logbooks, and depth sounding equipment.. Source: authors. *To analyse the changes in the aggregate AM market situation, we selected countries at different stages of economic development according to the World Bank classification, including: developed, newly industrialised, and emerging ones, and the BRICS group. Sources: authors' calculations based on COMTRADE data and HS 2002 classification.Таble 4. Selected countries' shares in global imports of advanced AM products (%)*

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Adoption Factors and Implementation Steps of ITSM in the Target

Cited by 25 publications

References 2 publications

IT Service Management: A Cross-national Study of ITIL Adoption

IT Service Management: A Cross-national Study of ITIL Adoption

Contribuições das atividades de marketing na cadeia de valor

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