Adoption and use of mobile banking by low‐income individuals in Senegal

Fall, François; Orozco, Luis; Akim, Al‐mouksit

doi:10.1111/rode.12658

Cited by 19 publications

(6 citation statements)

References 64 publications

(91 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Recently, both conventional and Islamic m-banking have been popular among the public because m-banking offers benefits for the customer and banks, including reduced operational costs and increased time effectiveness (Alkhowaiter, 2020). Further, smartphone penetration has prompted bank customers' behavior changes to intensively use m-banking for their transactions (Fall et al, 2020). Bank Indonesia (2019) reports that 133% and 56% of the Indonesian population use mobile phones and are connected to the internet, respectively.…”

Section: Introductionmentioning

confidence: 99%

Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks

Fianto

Rahmawati

Supriani

2021

JEKI

View full text Add to dashboard Cite

Purpose -This study investigates the influential factors of mobile banking service quality dimension (enjoyment, security, ease, design, and application system) of Indonesian Islamic banks toward customer satisfaction.Methodology -This study uses 100 respondents who are Islamic mobile banking users in Indonesia and applies the Partial Least Square for Structural Equation Modeling (PLS-SEM) approach.Findings -This study reveals that the enjoyment, security, design, and application system of Islamic mobile banks significantly impact customer satisfaction. This study suggests that Islamic banks should pay more attention to increasing their mobile banking application systems, which is the most crucial factor influencing customer satisfaction.Research limitations -This study is limited to the sample of five top Islamic banks' customers in Indonesia with 100 respondents. Thus, the result of this study cannot be generalized to other countries. Practical implications -The findings offer valuable insights intoIslamic banks about improving their mobile banking services' quality to gain more satisfied customers, which benefited their financial and non-financial performances.Originality -This study specifically involved users of Islamic mobile banking from five Islamic banks, received the Top Brand Award in 2019. Therefore, this study provides significant guidelines for the rest of the Islamic banks in Indonesia to improve their customer satisfaction using mobile banking by referring to the Top 5 Brand Award.

show abstract

Section: Introductionmentioning

confidence: 99%

Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks

Fianto

Rahmawati

Supriani

2021

JEKI

View full text Add to dashboard Cite

show abstract

“…At the beginning of the twenty-first century, FinTech in Africa grew primarily as a result of two factors: the poor state of banking and financial services and the quick use of mobile phones (Arner et al ., 2016). It is believed mobile payment services such as MPesa in Kenya, WeChat in China, Fino PayTech in India, and other emerging economies may help alleviate poverty (Fall et al. , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective

Sampat

Mogaji

Nguyen

2023

IJBM

View full text Add to dashboard Cite

Purpose FinTech offers numerous prospects for significant enhancements and fundamental changes in financial services. However, along with the myriad of benefits, it also has the potential to induce risks to individuals, organisations and society. This study focuses on understanding FinTech developers’ perspective of the dark side of FinTech.Design/methodology/approach This study conducted semi-structured interviews with 23 Nigerian FinTech developers using an exploratory, inductive methodology The data were transcribed and then thematically analysed using NVivo.Findings Three themes – customer vulnerability, technical inability and regulatory irresponsibility – arose from the thematic analysis. The poor existing technological infrastructure, data management challenges, limited access to data and smartphone adoption pose challenges to a speedy integration of FinTech in the country, making customers vulnerable. The lack of privacy control leads to ethical issues. The lack of skilled developers and the brain drain of good developers present additional obstacles to the development of FinTech in Nigeria.Research limitations/implications FinTech operation in a developing country differs from that in developed countries with better technological infrastructure and institutional acceptance. This study recognises that basic banking operations through FinTech are still not well adopted, necessitating the need to be more open-minded about the global practicalities of FinTech.Practical implications FinTech managers, banks and policymakers can ethically collect consumer data that can help influence customer credit decisions, product development and recommendations using the mobile app and transaction history. There should be strict penalties on FinTech for selling customers’ data, sending unsolicited messages or gaining unnecessary access to the customer’s contact list. FinTech can offer to educate consumers about their financial management skills.Originality/valueWhereas other studies have focused on the positive aspects of FinTech to understand client perceptions, this study offers new insights into the dark side of FinTech by analysing the viewpoints of FinTech developers. Furthermore, the study is based in Nigeria, an emerging economy adopting FinTech, adding a new dimension to the body of knowledge.

show abstract

“…Mobile banking is a broader term includes transfer of money and deposits and payments (Fall et al,2015 andSuri,2016). This paper (Fall et al,2020) discussed the mobile banking term in form of mobile payment, deposits, withdrawls of funds and so on. This study (Fall,2020) explored the determinants of adoption of mobile banking in Senegal.Njoku and Odumeru (2013) highlights the factors affect the mobile banking in Nigerian country as Norms, belief, past values, past experiences, Perceived ease, Customer age, Educational Qualification and others.…”

Section: Use Of Mobile Phones In Context Of Mobile Based Technology A...mentioning

confidence: 99%

Bibliometric Analysis on Mobile based Financial Technology and Financial Inclusion

Neelam

2023

View full text Add to dashboard Cite

Purpose-The purpose of this study is to review the extant literature on mobile based financial technology and Financial Inclusion (FI) and their interrelationship in management domain. In this study, researchers sought to guide policymakers to advance financial inclusion initiatives. The study explains the research themes and findings in this emerging field. Further, it identifies the limitations and provides directions for further research. Design/Methodology/Approach-The analysis was conducted from Scopus and Web of Science database for the period 2010-2023.The author retrieved research articles on Fintech and Financial Inclusion and presented the data using VOS viewer software. At the same time, the study describes the bibliometric analysis as citation analysis, co-citation analysis, mapping of co-cited journals, co-cited authors and co-occurance of all keywords and others. Findings-This study reveals the overall nature and direction of future research in the area of mobilebased financial technology and financial inclusion. There are two major themes that emerge out through extant literature as use of mobile phones in context of mobile based technology and Financial Inclusion, summarizing of theories/construct used in previous literature. Mobile-based technology is becoming more important in the recent era. Mobile-based banking is naturally non face to face. It is not restricted only to physical attendance to banks, but the consumers can make a payment from anywhere as he wants. However, there is some gap on which future studies can focus in. Practical Implications-The paper explains lessons that could be proven as an important tool for FinTech users, entrepreneurs and bankers and for policy makers and researchers to work upon the issues like barriers or factors affecting in usage of financial services. This paper also helps to practitioners in understanding deeply the role of mobile technology and financial inclusion. Originality/Value-The mobile technology and FI study is unique, particularly in the context of emerging economies.

show abstract

Adoption and use of mobile banking by low‐income individuals in Senegal

Cited by 19 publications

References 64 publications

Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks

Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks

The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective

Bibliometric Analysis on Mobile based Financial Technology and Financial Inclusion

Contact Info

Product

Resources

About