Adoption and Implementation of E-governance to Achieve Sustainable Development Goals in Education and Health in State Sectors in West Bengal

Abstract

With the nation-wide goals to achieve various sustainable development goals, it has become equally important for West Bengal to adopt and implement such sustainability development goals. This research investigates different aspects of e-governance in education and health in the state sectors in West Bengal to achieve the specific SDGs regarding education of high quality, that is, SDG-4 and health of good standard, that is, SDG-3. In the research, personal interviews were done to collect various views and perspectives of specific stakeholders who have adopted E-governance and implemented E-governance-based projects for both internal administration and external service delivery in multiple fields within the state sector of the government of West Bengal. The research analysed the responses on 14 parameters to conclude, on a least squares estimation basis, about the adoption principles and implementation strategies of those stakeholders and to conclude certain generalised adoption and implementation principles for the state sectors in West Bengal.The research has studied to what degree a certain E-governance project has been accepted, new technologies related to that have been adopted, and, in terms of implementation, how far the technology-based service has been delivered to beneficiaries in multiple fields. Through a personal interview with government employees of two departments selected by convenience sampling, the researcher made an effort to assess how E-governance was welcomed by implementing agencies, departmental staff, stakeholders etc. in such different fields for the purpose of exercising administration. The outcomes depict that the maximum parameters measuring good governance and state sector employees' knowledge positively contribute towards sustainable development.