Adoption and Benefits of Standardized IT Management Processes: IT Executives Perceptions of ITIL and CobiT

Abstract

The pursuit of two PhDs was not something I aimed for. Three years ago, the idea of one was challenging enough, and even seemed unreachable. Due to the support of various individuals this has been achieved. I am delighted to have the opportunity to thank you.My heartfelt gratitude goes out to my supervisors, Lutz M. Kolbe, Ernest Jordan and Savanid (Nui) Vatanasakdakul, who challenged, inspired and encouraged me in my path to become an IS researcher. It has been your motivation, guidance and enthusiasm which has helped me achieve this.To my colleagues and friends who have made this journey a memorable one. Thanks for providing a listening ear and valuable feedback. A special thanks goes to Matthias Kiessling, Nils-Holger Schmidt and Anne Matheson.To my parents whose joy and love for academia has shown me the way. I would like to thank my in-laws who helped me feel at home when I was in a foreign land. For your encouragement, believe and love, thank you.And finally, I would like to thank my fiancé. It was because of you that I began this rewarding journey. Your inspiration has taken me through a path that I never knew I would enjoy so much. My life is much better with you in it.