Addressing the Research Gap on the Effects of Employee Performance on Implementation of TQM From the Perspective of Working Mothers

Abstract

This chapter aims to address the research gap from the previous paper on the effects of employee performance on the implementation of total quality management from the perspective of working mothers' evidence from the public and private sectors. The performance of working mothers is said to be not satisfactory, and their performance has dropped after having babies. Thirty-one working mothers participated in the survey and were filtered into 12 respondents to follow the “rule of 12” of a pilot study. Five alternative hypotheses were accepted, whereas three null hypotheses were accepted. Study shows that implementation would help improve the performance of working mothers even though the evidence is not strong enough to support it but can be accepted due to the presence of correlation between variables. A few research gaps were solved and addressed, and a few were not discussed and will be used for future research.

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