Addressing the COVID-19 Crisis by Harnessing Internet of Things Sensors and Machine Learning Algorithms in Data-driven Smart Sustainable Cities

Lyons, N. I.; Lăzăroiu, George

doi:10.22381/ghir12220209

Cited by 36 publications

(19 citation statements)

References 9 publications

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“…In an organizational context, employees tend to understand employee-employer reciprocity, and are prone to manifest positive attitudes and obtain results for the benefit of the organization when the latter helps and/or supports them [38]. In internal marketing research, Social Exchange Theory shows a theoretical worth in evaluating the exchange between organization management that offers support through communication, development and rewards, and employees' performance [43][44][45][46][47].…”

Section: Literature Review and Conceptual Model Developmentmentioning

confidence: 99%

The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic

Nemțeanu

Dabija

2021

IJERPH

105

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To reduce the spread of the virus, authorities have imposed restrictive measures, such as limiting movement of individuals, shutting down non-essential stores, imposing a general or local quarantine, along with physical distancing and isolation of vulnerable people. Remote working has become the ‘new normal’ for many organizations, engendering further challenges for employees, who have started experiencing anxiety, technostress caused by digitalization and lack of social interaction, frustration, occupational burden, counterproductive work behavior, exhaustion, burnout, depersonalization, and increased turnover intention. All these factors, corroborated by prolonged restrictions, have contributed to a decrease in employee satisfaction, diminishing performance and generating a counterproductive behavior. Based on Social Exchange Theory, this research plans to investigate the influence of internal marketing on job satisfaction, task performance, and counterproductive work behavior in the context of the COVID-19 pandemic in an emerging market, namely Romania. Based on a quantitative research study among 850 employees, we show that internal marketing strongly and significantly impacts job satisfaction, while insignificantly impacting task performance and counterproductive work behavior. Job satisfaction actuates task performance in a significant and positive manner, contributing to a reduction in counterproductive work behaviors. This paper highlights the effects of internal marketing orientation on job satisfaction, and the effects of job satisfaction on job performance and counterproductive work behaviors.

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Section: Literature Review and Conceptual Model Developmentmentioning

confidence: 99%

The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic

Nemțeanu

Dabija

2021

IJERPH

105

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“…We enhance our knowledge of customer experience in the fintech sector, by taking into account the firm's stimuli that positively associate with customer experience. Customer experience is approached in a holistic and complex manner, as opposed to flow or presence [137][138][139]. The customer experience in the fintech sector is a complex and multidimensional concept, which includes cognitive experience, affective experience and social experience.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

136

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The purpose of this paper is to analyse customer experience (CX) in the fintech sector. Fintech is a dynamic and innovative field that fully benefits from advances in information and communication technology. The concept of customer experience is multidimensional, analysed from various perspectives, and with distinct valences in different industries. Based on the stimulus-organism-response (S-O-R) approach, we proposed a model in which customer experience in fintech is the result of customer’s evaluation of the stimuli proposed by fintech companies. Using partial least squares equation modelling (PLS-SEM), we tested a series of hypotheses and validated the proposed model. The results showed that perceived value, customer support, assurance, speed and perceived firm innovativeness are positively related to customer experience in fintech. In turn, customer experience is positively associated with loyalty intentions of the customer. Our paper contributes in identifying the dimensions, the determinants and the outcomes of customer experience in fintech, while from a managerial perspective, we demonstrate how fintech companies must integrate customer experience in their business models.

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“…Lima et al (2020) put it that primary care providers working in critical and intensive care units and hospitals should receive specialized training for supplying mental healthcare. In hopes of better handling the pressing psychological issues of individuals affected by the COVID-19 crisis, psychological crisis interventions can be enhanced by harnessing Internet technology (Lyons and Lȃzȃroiu, 2020), as particularly older persons having psychiatric conditions may endure additional distress. Xiang et al (2020b) emphasize that psychiatric patients constitute an extremely vulnerable population to get infected with COVID-19, but the shortage of adequate medical procedures, insufficient mental health resources, and unsatisfactory training may prevent mental health professionals from supplying mental health services in hospitals and isolation infectious units.…”

Section: Covid-19 Risk Factors Related To Emotional and Anxiety Disormentioning

confidence: 99%

Depressive Symptoms, Anxiety Disorder, and Suicide Risk During the COVID-19 Pandemic

Pera

2020

Front. Psychol.

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This study reviews the existing literature on psychiatric interventions for individuals affected by the COVID-19 epidemic. My article cumulates previous research on how extreme stressors associated with COVID-19 may aggravate or cause psychiatric problems. The unpredictability of the COVID-19 epidemic progression may result in significant psychological pressure on vulnerable populations. Persons with psychiatric illnesses may experience worsening symptoms or may develop an altered mental state related to an increased suicide risk. The inspected findings prove that psychological intervention measures for patients affected by the epidemic should be designed and personalized adequately. Preventive measures seek to decrease infection rates and cut down the risk of the public healthcare system to eventually be overburdened. Throughout the COVID-19 crisis, people with psychiatric illnesses may confront a decrease in mental health services. As limitations in the current review, by focusing only on articles published in journals indexed in Web of Science, Scopus, and ProQuest, I inevitably disregarded other valuable sources. Subsequent research directions should clarify the effectiveness of online mental health services in providing remote psychiatric interventions to individuals affected by the COVID-19 epidemic.

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Addressing the COVID-19 Crisis by Harnessing Internet of Things Sensors and Machine Learning Algorithms in Data-driven Smart Sustainable Cities

Cited by 36 publications

References 9 publications

The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic

The Influence of Internal Marketing and Job Satisfaction on Task Performance and Counterproductive Work Behavior in an Emerging Market during the COVID-19 Pandemic

Customer Experience in Fintech

Depressive Symptoms, Anxiety Disorder, and Suicide Risk During the COVID-19 Pandemic

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