Addressing Service Quality Issues in Higher Education: The Educational Environment Evaluation From the Students' Perspective

Abstract

Concern about the quality of higher education is on the rise in Europe. To provide quality enhancement of the educational environment higher education institutions should create and implement a strategy for their higher school improvement - a long-term action plan aimed at achieving organisational goals, which includes a) the management of the organisational units as interconnected and interdependent entities; b) the engagement of students in quality assurance activities as enthusiastic and responsible academic community members. This paper discusses the importance of using regular educational environment evaluation, which involves students' indirect participation in decision-making, as one of the most essential quality assurance activities associated with higher school improvement. It also emphasizes the significance of measuring student satisfaction in education, student satisfaction and student motivation being the result of student interactions with the educational environment in the form of students' perceptions of the educational services.

Training needs for faculty members: Towards achieving quality of University Education in the light of technological innovations

“…Chi-square value was (41.3) which is significant at 0.01 levels. Results agree with results of Xian study (2014) and Stukalina (2012) in the following points:…”

“…Chi-square value was 42.1 which is significant at 0.01 level (Figure 2). Results correlate with the findings of AlShafei et al (2015), Stukalina (2012) and Elabeidy (2009): 1. Planning for learning environment 2.…”

“…The teacher performs these roles relying mainly on innovative technology (electronic library, multi-media, computer-assisted learning, individualization of learning, learning resources center, open university, distant learning, video-conferencing and web-conferencing). (Stukalina, 2012) confirms that faculty member's acquaintance with concepts related to modern technology helps him develop the ability and skills to use it in teaching.…”

“…Thus, the innovative item of technology has two aspects: the material one involving equipment and programs and the second involving the strategies and methods used (Stukalina, 2012).…”

“…The study of Stukalina (2012) investigated the views of 352 faculty members through a 100 items questionnaire consisted of six aspects. These are; technology processes and curricula, design and plan for learning environment, education and curriculum, assessment, productivity and professional performance, and social and ethical issues.…”