Adaptive provisioning of human expertise in service-oriented systems

Abstract

Web-based collaborations have become essential in today's business environments. Due to the availability of various SOA frameworks, Web services emerged as the de facto technology to realize flexible compositions of services. While most existing work focuses on the discovery and composition of software based services, we highlight concepts for a people-centric Web. Knowledge-intensive environments clearly demand for provisioning of human expertise along with sharing of computing resources or business data through software-based services. To address these challenges, we introduce an adaptive approach allowing humans to provide their expertise through services using SOA standards, such as WSDL and SOAP. The seamless integration of humans in the SOA loop triggers numerous social implications, such as evolving expertise and drifting interests of human service providers. Here we propose a framework that is based on interaction monitoring techniques enabling adaptations in SOA-based socio-technical systems.