Adaptation and validation of the Patient Expectations and Satisfaction with Prenatal Care instrument among Brazilian pregnant women

Prudêncio, Patrícia Santos; Mamede, Fabiana Villela; Dantas, Rosana Aparecida Spadoti; Souza, Luiz de; Mamede, Marli Villela

doi:10.1590/s0104-11692013000300008

Cited by 10 publications

(8 citation statements)

References 13 publications

(18 reference statements)

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“…Pregnant ladies prefer hospitals which provide better facilities, such as medical tests, physical examination,, and knowledge about conditions with friendly behaviour from the doctors [53,54]. Therefore, a number of researchers identified that prenatal care impacts on patient satisfaction [55,56]. The effective service of prenatal care is not the only purpose of the hospital, but also improving the level of satisfaction with health services.…”

Section: Review Of Literature and Hypothesesmentioning

confidence: 99%

Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator

Manzoor

Wei

Hussain

et al. 2019

IJERPH

225

124

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Patient satisfaction is a measure of the extent to which a patient is content with the health care they received from their health care provider. Patient satisfaction is one of the most important factors to determine the success of a health care facility. The purpose of this study was to determine patient satisfaction with healthcare services and encompass the physician’s behavior as moderation between patient satisfaction and healthcare services. The study seeks to measure the health care services, like a laboratory and diagnostic care, preventive healthcare and prenatal care, to patient satisfaction in the public health sectors of Pakistan. A descriptive survey research design was used for this study. The target population was patients from the out-patient department (OPD) of three public hospitals from Pakistan. By using the convenient sampling technique, 290 sample participants were selected from the target population. The reliability scales were tallied by using Cronbach’s Alpha. The findings of the study are gleaned by using regression to explore patient satisfaction with the health care services, and whether or not the physician’s behavior moderates the link of patient satisfaction and healthcare services. SPSS Hayes process was used for the moderation effect of the physician’s behavior. The main results of the regression analysis validate that health care services, such as laboratory and diagnostic care, preventive healthcare, and prenatal care, have a significant and positive effect on patient satisfaction. Specifically, the study suggests that the physician’s behavior significantly moderates the effect of health care services on the satisfaction of patients. The overall opinions about the satisfaction level of patients for the availability of health services in the hospitals were good. The degree of satisfaction was satisfactory with respect to laboratory and diagnostic care, preventive healthcare, and prenatal care services. Based on the outcomes, the study confirms that the proposed hypotheses are statistically significant. Furthermore, the directions for future research of the study are offered.

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Section: Review Of Literature and Hypothesesmentioning

confidence: 99%

Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator

Manzoor

Wei

Hussain

et al. 2019

IJERPH

225

124

View full text Add to dashboard Cite

show abstract

“…Patient expectations (medical or non-medical), as one of the important psychological factors, are considered to influence their evaluation of care and satisfaction with the treatment outcome (McKinley et al, 2002;Prudêncio et al, 2013;Yao et al, 2016). Patient satisfaction is directly related to perceived performance and expectations (Sahoo et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

Hospital responsiveness and its effect on overall patient satisfaction

Kashkoli

Zarei

Daneshkohan

et al. 2017

IJHCQA

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Purpose Hospital responsiveness to the patient expectations of non-medical aspect of care can lead to patient satisfaction. The purpose of this paper is to investigate the relationship between the eight dimensions of responsiveness and overall patient satisfaction in public and private hospitals in Tehran, Iran. Design/methodology/approach This cross-sectional study was conducted in 2015. In all, 500 patients were selected by the convenient sampling method from two public and three private hospitals. All data were collected using a valid and reliable questionnaire consisted of 32 items to assess the responsiveness of hospitals across eight dimensions and four items to assess the level of overall patient satisfaction. Data analysis was performed using descriptive statistics and multivariate regression was performed by SPSS 18. Findings The mean score of hospital responsiveness and patient satisfaction was 3.48±0.69 and 3.54±0.97 out of 5, respectively. Based on the regression analysis, around 65 percent of the variance in overall satisfaction can be explained by dimensions of responsiveness. Seven independent variables had a positive impact on patient satisfaction; the quality of basic amenities and respect for human dignity were the most powerful factors influencing overall patient satisfaction. Originality/value Hospital responsiveness had a strong effect on overall patient satisfaction. Health care facilities should consider including efforts to responsiveness improvement in their strategic plans. It is recommended that patients should be involved in their treatment processes and have the right to choose their physician.

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“…Pasien memahami dan menilai berbagai aspek pengalaman mereka sepanjang waktu mereka di fasilitas perawatan kesehatan (Adesanya et al, 2012). Harapan pasien (medis atau non-medis), sebagai salah satu faktor psikologis penting, dianggap mempengaruhi evaluasi perawatan dan kepuasan mereka dengan hasil perawatan (Yao et al, 2016) (Prudêncio et al, 2013).…”

Section: Pendahuluanunclassified

Tingkat Ketanggapan Pelayanan Kesehatan Rawat Inap di Indonesia

Prayitno

Syam

Trisnowibowo

et al. 2020

hsr

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Responsiveness of the health system in in-patient services is closely related to patient's reasonable expectations of non-clinical aspects for inpatient care. A comfortable patient can straight influence level of responsiveness. This study aimed to determine level of in-patient responsiveness and significance of respondent characteristics on eight responsiveness domains. It was a further analysis of the Responsiveness Survey of 2017. A Cross-Sectional design with a quantitative approach and has performed in 34 provinces in Indonesia. Most mean responsiveness scores were in range of good scores. Moreover, Lowest score was quality basic amenities domain, while highest score was confidentiality domain. Level of in-patient responsiveness was good category (8,05). Each characteristic has significantly correlated with one or more responsiveness domains. We can increase in-patient responsiveness value that less than 8,0 through improving three responsiveness domains, i.e., dignity, access to social network, and provider choice. Abstrak Ketanggapan rawat inap sistem kesehatan berkaitan dengan harapan logis pasien terhadap aspek non medis. Level Ketanggapan dapat secara langsung mempengaruhi kenyamanan pasien. Penelitian bertujuan mengetahui level Ketanggapan rawat inap dan signifikansi karakteristik responden terhadap 8 domain Ketanggapan. Penelitian ini merupakan analisa lanjut data survei Ketanggapan tahun 2017. Metode penelitian adalah cross-sectional dengan pendekatan kuantitatif. Survei ini dilakukan di 34 provinsi di Indonesia. Semua rerata skor Ketanggapan berada pada rentang skor baik. Nilai skor yang paling rendah adalah domain quality basic amenities. Sedangkan nilai skor yang paling tinggi adalah domain confidentiality. Level Ketanggapan rawat inap adalah 8,05 dan masuk kategori baik. Setiap karakteristik mempunyai hubungan signifikan dengan satu atau lebih domain Ketanggapan. Nilai Ketanggapan rawat inap bisa ditingkatkan dengan memperbaiki 3 domain Responsiveness, yaitu Dignity, Acces to social network, Choice of provider.

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Adaptation and validation of the Patient Expectations and Satisfaction with Prenatal Care instrument among Brazilian pregnant women

Abstract: the instrument needs to be tested in groups of pregnant women with different social characteristics.

Cited by 10 publications

References 13 publications

Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator

Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator

Hospital responsiveness and its effect on overall patient satisfaction

Tingkat Ketanggapan Pelayanan Kesehatan Rawat Inap di Indonesia

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