Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Abstract

ObjectiveThe aim of this study was to cross-culturally adapt the Armando Patient Satisfaction Questionnaire into Arabic and validate its use in the general population.MethodsThe translation was conducted based on the principles of the most widely used model in questionnaire translation, namely Brisling’s back-translation model. A written authorization allowing translation into Arabic was obtained from the original author. The Arabic version of the questionnaire was distributed to 480 participants to evaluate construct validity. Statistical Package for Social Sciences version 17.0 for Windows was used for the statistical analysis.ResultsThe response rate of this study was 96%; most of the respondents (52.5%) were female. Internal consistency was assessed using Cronbach’s α, which showed that this questionnaire provides a high reliability coefficient (reaching 0.9299) and a high degree of consistency and thus can be relied upon in future patient satisfaction research.

Patient satisfaction of pharmaceutical care of primary care centers at Ministry of Health in Saudi Arabia

“…[20][21][22][23][24][25] It was better than community and hospital pharmacies national and Gulf region studies. [26][27][28][29] Most of the previous parameter results in our study were good to very good scores, this raise percentages value of patient satisfaction of pharmacy services at primary care centers. It is normal to find our results looks like international results due high level of providing pharmacy services, while our local at community or hospital setting were not providing or low-level pharmacy services lead lower score of patient satisfaction.…”

“…[13][14][15][16] It was better than range results hospital pharmacies international studies by Surur AS et al, [19] and community and hospital pharmacies national and Gulf region studies. [26][27][28][29] Although there is no structured patient medication education program during that study period, the patients feel very good about receiving instructions from the pharmacist and proper counseling. The patient medication Our primary care center pharmacy was providing excellent drug information while community pharmacy at our region do not had structured patient counseling program, and even sometimes the general education about medication was not exciting.…”

“…[13][14][15][16] The range results from hospital pharmacies international studies by Surur AS et al [19] and community and hospital pharmacies national and Gulf region studies. [26][27][28][29] The pharmacist and patient relationship are excellent at privates sectors like community pharmacies or private hospitals they maybe had a good system to follow up the pharmacist of this domain through applying patient satisfaction of pharmacy services system while other institutions are not applying this system especially at locally it does not exist at all.…”

“…[20][21][22][23][24][25] In Saudi Arabia and the United Arab Emirates, few studies had been conducted at community pharmacies or hospital pharmacies as showed in Table 1. [26][27][28][29] There is one study at Kuwait carried out to measure patient satisfaction with health care services and the pharmacy services among them. [30] The authors are not familiar with any research around the world to measure patient satisfaction at primary care centers or inpatient discharge from the hospital as a point of care, either with or nor without specialized clinical pharmacy program.…”

Patients’ Satisfaction with Outpatient Pharmacy Services at the University Teaching Hospital and Ndola Central Hospital in Zambia

“…Afolabi and colleagues [4] described patient satisfaction as a multidimensional construct that reflects the type and quality of service provided by healthcare providers, how well it is delivered, and the extent to which the expectations and needs of patients are met. Patient satisfaction is therefore the sum of the patient's perception and expectations about the pharmacy services provided to them, and if the perceived expectations are met, the patient will be satisfied [5].…”