Active Listening: Is It the Forgotten Dimension in Managerial Communication?

Jónsdóttir, Inga Jóna; Fridriksdottir, Kristrun

doi:10.1080/10904018.2019.1613156

Cited by 25 publications

(26 citation statements)

References 22 publications

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“…Social support is a major component of health psychology (Lam, 2019). Key features of social support are types of communication such as dissemination of information, offering advice and feedback, and last but not least, active-empathetic listening (Albrecht and Adelman, 1987;Jonsdottir and Fridriksdottir, 2019). These types of communication help individuals feel more certain about a situation and thus feel as if they have control over the situation (Mattson and Hall, 2011).…”

Section: Discussionmentioning

confidence: 99%

Job strain, gender and well-being at work: a case study of public sector line managers

Jónsdóttir

Rafnsdóttir

Ólafsdóttir

2020

IJWHM

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PurposeThe purpose of this paper is to further the understanding of public sector line managers' work-related well-being and health in relation to job strain, gender and workplace social support.Design/methodology/approachAn online survey was sent to all senior and middle line managers (N = 357) in three administrative departments of Iceland's largest municipality. The response rate was 64.7%. Multivariate logistic regression was used to analyse the data.FindingsA minority of respondents experience high job strain. However, for these managers, the risk of experiencing emotional exhaustion is about fivefold, compared to those not experiencing high job strain. Social support is an important buffering against job strain and enhances well-being. Female managers are more likely than their male counterparts to report myositis, back or shoulder pain and sleeping difficulty.Practical implicationsThe study emphasises that workplace social support attenuates the negative impact of job strain on line managers' work-related well-being. Furthermore, it demonstrates that in a society at the forefront in gender equality, gender differences in health symptoms exist among line managers in the public sector – a finding that highlights the importance of studying all aspects of workplace well-being by gender. This calls for future research using a more comprehensive survey data and interviews to shed light on the pathways through which female line managers' health is negatively affected.Originality/valueKnowledge relating to well-being and health of line managers in the public sector is scarce. This study contributes to filling that gap. As work-related well-being is often gender-blind, the value of the study is also the investigation of the gender patterns in the authors’ data.

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Section: Discussionmentioning

confidence: 99%

Job strain, gender and well-being at work: a case study of public sector line managers

Jónsdóttir

Rafnsdóttir

Ólafsdóttir

2020

IJWHM

Self Cite

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“…Active listening is a core skill for HCPs that builds trust, commitment and support 36 37. Active listening is more than hearing, it is a communication skill that can be cultivated and honed,37 and has been described as an attitude which is free of judgement 36–39. Providing feedback to the speaker is key, helping to build mutual understanding and respect 36 39.…”

Section: Discussionmentioning

confidence: 99%

“…Active listening is more than hearing, it is a communication skill that can be cultivated and honed,37 and has been described as an attitude which is free of judgement 36–39. Providing feedback to the speaker is key, helping to build mutual understanding and respect 36 39. Non-verbal communication through posture, eye contact and attentive silences, all assist in showing interest and demonstrating understanding 37.…”

Section: Discussionmentioning

confidence: 99%

Teams and continuity of end-of-life care in hospitals: managing differences of opinion

2022

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BackgroundRecognised as an essential element in end-of-life care by the Australian Commission on Safety and Quality in Health Care, effective teamwork can enhance the quality and safety of end-of-life care for patients in hospitals. End-of-Life Essentials (EOLE) is a Commonwealth funded project that delivers peer-reviewed, evidence-based, online education and practice change resources for doctors, nurses and allied health professionals working in hospitals. ‘Teams and Continuity for the Patient’ features in the suite of EOLE modules and includes education around effective teamwork in end-of-life care. The aim of this study was to explore the views of module learners on managing differences of opinion among staff regarding patient care management.MethodsParticipants were learners (health professionals) who registered to the EOLE website and engaged with the Teams module. Learner responses to a question posed at the end of the module ‘How do you manage differences of opinion among staff regarding patient care management?’ were extracted for a 12-month period. Qualitative data were analysed thematically in NVivo V.12, with pragmatism as an overarching theoretical framework. Data were coded using an inductive, open approach, and axial coding was used to organise the codes into themes and subthemes.FindingsA total of 293 learner statements were analysed, with subthemes organised into three overarching themes: prioritising the patient, team collaboration and communication skills and emotional awareness.ConclusionIn complex, fast-paced, hospital environments, the potential for conflict among teams is high. Quality care relies on team members who work in unison, who can also recognise conflict emerging and respond in respectful and appropriate ways. In this study, the management actions reported by health professionals as proving helpful when differences of opinion among team members arise, are valuable to organisations who are considering how to prepare for quality and safety accreditation.

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“…Employees with leaders who listen are more satisfied with their leaders (Arendt et al, 2019) and have a higher overall job satisfaction (Kubota et al, 2004). Active listening is related to higher respect and focused attention (Jonsdottir & Fridriksdottir, 2019), which leads to a higher job satisfaction (van Quaquebeke & Eckloff, 2010). H2: Leaders' listening skills are positively related to the employees' job satisfaction Job satisfaction is an important parameter at the workplace and dissatisfaction might have serious consequences at work, such as turnover or turnover intention (Jiménez, 2002;Mobley et al, 1979;van Dick et al, 2004).…”

Section: Introductionmentioning

confidence: 99%

Health-Promoting Leadership and Leaders’ Listening Skills Have an Impact on the Employees’ Job Satisfaction and Turnover Intention

Bregenzer

Milfelner

Žižek

et al. 2020

International Journal of Business Communication

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The topic of health-promoting leadership has often been investigated on its impact on health outcomes. However, it is still unclear if healthpromoting leadership has an impact on other well-being parameters at work besides health. Another leadership behavior, the leaders’ listening skills, can benefit well-being parameters at the workplace, such as job satisfaction, which in turn lowers turnover intention. In the present study, we investigate the relationship between health-promoting leadership, the leaders’ listening skills, job satisfaction, and turnover intention to get a clearer picture about the effects of different leadership behaviors on the employees’ well-being. The results of an online-study with 354 Austrian and Slovenian workers showed that both types of leadership behaviors had a direct effect on the employees’ job satisfaction and an indirect effect on turnover intention through job satisfaction. Listening was found to have a stronger direct impact on job satisfaction. The findings indicate that both leadership behaviors are able to support well-being at the workplace.

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Active Listening: Is It the Forgotten Dimension in Managerial Communication?

Cited by 25 publications

References 22 publications

Job strain, gender and well-being at work: a case study of public sector line managers

Job strain, gender and well-being at work: a case study of public sector line managers

Teams and continuity of end-of-life care in hospitals: managing differences of opinion

Health-Promoting Leadership and Leaders’ Listening Skills Have an Impact on the Employees’ Job Satisfaction and Turnover Intention

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