Active Involvement of Software Developers in Usability Engineering: Two Small-Scale Case Studies

Bornoe, Nis; Stage, Jan

doi:10.1007/978-3-319-68059-0_10

Cited by 10 publications

(3 citation statements)

References 33 publications

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“…However, we believe it is essential to share this information with all developers to enable them to understand the overall perception of the developed product. This idea is consistent with the literature that highlights that actively involving developers in usability engineering activities, such as UX testing, can improve product quality and user satisfaction [31].…”

Section: The Attrakdiff Standardized Questionnairesupporting

confidence: 89%

Innovative User eXperience approach for the design of a multi-sided platform

Dupont,

Caceres,

Arbelaez

et al. 2023

2023 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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Industry 4.0 seeks both to digitalize SMEs and to bring companies closer to their market. One of the responses is the Do-it-together (DIT) concept, which combines co-creation, and open-manufacturing. This concept is transposed in the form of a physical and digital INEDIT demonstrator (EU project). This study analyses the design modalities of multimodal interfaces and multi-platform (web app, AR mobile app, VR app) supporting the DIT process. The study focuses on the realization of an original UX design protocol allowing to design and evaluate by use this potential "multi-sided" platform. The results allow us to better understand the modalities of implementation of such an approach mixing Action Research and Living Lab for industry. We can appreciate over time the commitment of the stakeholders and their ability to co-create such a platform. This work allows us to draw recommendations for the development of support technologies for socialmanufacturing and provides argument for a Multi-UX scale.

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Section: The Attrakdiff Standardized Questionnairesupporting

confidence: 89%

Innovative User eXperience approach for the design of a multi-sided platform

Dupont,

Caceres,

Arbelaez

et al. 2023

2023 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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“…It is a repeated finding from surveys that there are sub-groups of UX professionals, ranging on a continuum from the UX researcher, who aims to understand users, to UX designer, who aims to improve their experience [4,30]. This gap in the views and practices of UX professionals and software developers appear to be a constant interest of research [20,69]. In some developing countries, UX professional job titles are hardly used at all, with professionals in this job area referring to themselves as 'software engineers', 'graphic designers', or 'executives of multimedia and infrastructure' [62].…”

Section: Ux Professionals and Ux Managersmentioning

confidence: 99%

“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the Future

Clemmensen

Iivari

Rajanen

et al. 2022

IFIP Advances in Information and Communication Technology

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This paper proposes the notion of 'Organized User Experience (UX) Professionalism' to describe the nature of the UX work in organizations and support the development of the UX profession. The conceptual model of Organized UX Professionalism is observed in practice and evaluated using data from a survey of 422 UX professionals in five countries. The model recognizes that the UX profession and work are guided not only by the principles of user experience and usability, but also by organization and management issues. The empirical evidence shows that indeed Organized UX Professionalism consists of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. The study also shows that UX professionals largely adopt system-oriented definitions of usability and UX, rather than changing their conceptions towards organizational and human-oriented definitions. We discuss implications of the findings and possible actions of returning to 'certified usability professionalism' versus 'going beyond the idea of the UX professionalism' towards organization specific UX only. From the human-work interaction design perspective, we believe that the notion of Organized UX Professionalism helps conceptualize, measure, develop, and manage the work of UX professionals in different social contexts as well as understand the outcomes and role of this work in the organization. Further, we propose a few concrete research directions to continue this research.

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“…Despite these issues were documented almost two decades ago, they remain relevant in the recent years (e.g. (Bornoe & Stage, 2017)), implying that more research needs to be done to understand them.…”

Section: Introductionmentioning

confidence: 99%

Argumentation Models for Usability Problem Analysis in Individual and Collaborative Settings

Hvannberg

Law

Halldorsdottir

2018

International Journal of Human–Computer Interaction

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Consolidating usability problems from problem lists from several users can be a cognitively demanding task for evaluators. It has been suggested that collaboration between evaluators can help this process. In an attempt to learn how evaluators make decisions in this process, we studied what justification evaluators give for extracting usability problems and their consolidation when working both individually and collaboratively. An experiment with eight novice usability evaluators was carried out where they extracted usability problems and consolidated them individually and then collaboratively. The data were analysed by using conventional content analysis and by creating argumentation models according to the Toulmin model. The results showed that during usability problem extraction novice usability evaluators could put forward warrants leading to clear claims when probed, but seldom added qualifiers or rebuttals. Novice usability evaluators could identify predefined criteria for a usability problem when probed and this could be acknowledged as a backing to warrants. In the individual settings, novice evaluators had difficulty in presenting claims and warrants for their decisions on consolidation. Although further study is needed, the results of the study indicated that collaborating pairs had a tendency to argue slightly better than individuals. Through the experiment novice evaluators' reasoning patterns during problem extraction and consolidation as well as during their assessment of severity and confidence could be identified.

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Active Involvement of Software Developers in Usability Engineering: Two Small-Scale Case Studies

Cited by 10 publications

References 33 publications

Innovative User eXperience approach for the design of a multi-sided platform

Innovative User eXperience approach for the design of a multi-sided platform

“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the Future

Argumentation Models for Usability Problem Analysis in Individual and Collaborative Settings

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