“…In meeting the above aims, the authors firstly contrast the influence of behavioral (extrinsic) and attitudinal (intrinsic) factors on employee reactions to change, noting that despite the prevalence of readiness change factors, researchers have not systematically tested the combined influence of both behavioral (extrinsic) and attitudinal (intrinsic) factors during organizational change (Armenakis et al, 1993;Chang, 1999;Elias, 2009). Following this, the authors demonstrate how employees' mental templates affect their choice to engage in organization goals, wherein the theoretical importance of the context of readiness to change is 6 discussed (Armenakis et al, 1993;Bernerth, 2004;Desplaces, 2005;Smith, 2005;Choi and Ruona, 2010) and a rationale for developing an empirical investigation approach is provided with resulting findings from a public sector case organisation where organisational change was in effect. This further supports the literature and topical debate in the field which asserts that attitudes and behaviors can be developed by a choice of employees, rather than a forced adaptation, as attitudes are generally reflected through salary, job promotion, organizational loyalty and organizational identification factors.…”