“…Trust has been recognised as particularly significant for effective healthcare provision across many national systems and provider contexts (Mechanic, 2001;Dibben and Lena, 2003;van der Schee et al, 2007) and moreover as incorporating a number of different dimensions such as macro-level policies, inter-professional cooperation and professional/patient communication (Calnan and Sanford, 2004). Trust relations are significant in shaping and facilitating interactions and transactions between patients and professionals (see Mechanic and Meyer, 2000), but, as a limited amount of research has highlighted, also amongst doctors and between healthcare professionals and managers (Gilson et al 2005;Brown et al 2011).…”