Achieving Competitiveness Through Knowledge Management

Abstract

Effective knowledge management contributes in establishing competitive advantages over competitors in the hospitality and tourism industry. Reuse of already proven knowledge and readiness of knowledge to use are the major benefits of knowledge management. This paper introduces views of editors about knowledge management and disRicarda B. Bouncken is Chair for Planning and Innovation Management,

The effects of knowledge sharing and knowledge application on service recovery performance

“…Existing efforts in KM practices are particularly observed within hotel chains (Hallin and Marnburg, 2008). A study by Bouncken and Pyo (2002) shows that hotel management teams consider KM and information resources to be relevant concepts but are confronted with too many unclear KM strategies, activities and implementation techniques. This finding is confirmed by Yun (2004) who argues that the hospitality industry adapts slowly to KM strategies due to the complexity of the concept, which requires certain skills in data mining, statistics and substantial knowledge of tourism and hospitality management (Hallin and Marnburg, 2008).…”

Understanding strategic alignment for destination marketing and the 2004 Athens Olympic Games: Implications from extracted tacit knowledge

“…Knowledge is arguably the only organizational asset that increases when it is shared and used more frequently (Bouncken & Pyo, 2002). This perspective is even more important in the context of mega-events such as the Olympic Games.…”

The use of Grounded Theory in PhD research in knowledge management

“…Most papers that focus on issues related to knowledge management in the tourism and hospitality industry are purely theoretical or conceptual, such as Kahle (2002) and Hawkins (2006). The fact that knowledge management has only recently been applied to the industry itself could be an explanation for this (Bouncken, 2002;Bouncken and Pyo, 2002). This literature review emphasized that there is a need for empirical studies, rather than just theoretical and conceptual approaches, to understand the role of knowledge management in this context.…”