“…Interactive online learning initiatives include tutorials (Mages & Garson, 2010) to improve students' citing practices, using facilities such as 'webCt tracking' that have shown positive improvement (Kendall, 2005). The websites of many highereducation institutes provide support for both students and academics in referencing practice providing face-to-face workshops and access to citation managers such as EndNote, Mendeley, WizFolio, Refworks and Zotero (Gilmour & Cobus-Kuo, 2011), of which have improved accuracy to some extent (Luo, Li, Molina, Andersen, & Panchbhavi, 2013). An interesting study by Fenton, Brazier, De Souza, Hughes, and McShane (2000) showed that 'the higher the impact factor for the journal, the lower the number of errors'.…”