Accreditation and certification in the non-profit sector: organizational and economic implications

Slatten, Lise Anne; Guidry, Brandi N.; Austin, Wesley A.

doi:10.1057/omj.2011.17

Cited by 17 publications

(41 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Accountability arises from agency theory, and thus it is about responsibility to stakeholders [13].The agency problem in nonprofits creates risks in the eyes of donors, and this risk prevents someone from donating. [14].…”

Section: Accountabilitymentioning

confidence: 99%

“…Slatten et. al (2011) explains that the existence of accreditation, or assessment from outside, can reduce this risk thereby increasing donations received by non-profit organizations [14]. It is found that nonprofits that adhere to certain accountability standards attract more donations than those who do not [15].…”

Section: Accountabilitymentioning

confidence: 99%

“…Cases of fraud deny the trustworthiness signals of this sector, so that nondistrubution constraints are doubtful in shaping public trust [21]. When the power of this unique characteristics of nonprofit sectors is doubtful, increasing accountability is relevant in overcoming trust issues [14][22] [23].…”

Section: Trustmentioning

confidence: 99%

See 2 more Smart Citations

Do Muslim Donors Consider Accountability, Trust, and Reputation?

Ridho¹,

Violita²

2020

Proceedings of the Proceedings of the 1st International Conference on Applied Social Sciences, Business, and Humanity, ICo-ASCN

View full text Add to dashboard Cite

In Islamic philanthropy sector, especially, the charitable sector called ziswaf (zakat, infaq, sadaqah, and waqf), increasing accountability is believed to be able to increase trust, reputation, and even a solution to increase donation as well. However, it is still lack of empirical evidence whether muslim donors do consider accountability of ziswaf institution. This is a quanitative study aimed to see the effect of accountability level to public trust, reputation, and donation. Data obtained from experiment of 158 muslim middle-income class respondents from Jabodetabek. Experiment is done online by providing five fictive cases based on five accountability level, from the lowest institution with no accountability to the highest institution with external accountability and accreditation. Respondents were illustrated within one of the cases and then they were asked about trust, reputation, and donation to the illustrated institution. Data analysis is done using SEM-PLS with the results validate the view that accountability affects trust and reputation. Donation revenue is affected by accountability only through mediation of reputation. Along with accountability, it is also clear that reputation has important role in increasing trust and donation.

show abstract

Section: Accountabilitymentioning

confidence: 99%

Section: Accountabilitymentioning

confidence: 99%

See 1 more Smart Citation

Do Muslim Donors Consider Accountability, Trust, and Reputation?

Ridho¹,

Violita²

2020

Proceedings of the Proceedings of the 1st International Conference on Applied Social Sciences, Business, and Humanity, ICo-ASCN

View full text Add to dashboard Cite

show abstract

“…Accreditation also can benefit organizations as a way to "respond to accountability demands" (Lee, McMillen, Knudsen, & Woods, 2007, p. 52), and a tool for managers to develop performance-monitoring processes (Carman & Fredericks, 2013). These (or similar) benefits to organizations are described in the limited research on accreditation in the social and human services sector (Slatten, Guidry, & Austin, 2011;Carman & Fredericks, 2013).…”

Section: Current Literature On Accreditation In Social/human Servicesmentioning

confidence: 99%

Exploring the Role of Agency Accreditation in Shaping Services for Street-Involved Youth

Hunter

2015

ijcyfs

View full text Add to dashboard Cite

Over the past decade, the social/human services sector across North America has continually moved towards a strong emphasis on new management systems and tools for performance measurement, as a means to track government investment and to inform services planning. This trend has contributed to the growth of a parallel industry in the form of independent accreditation bodies, which act to develop regulatory standards, as well as to perform evaluations and monitoring. In many communities accreditation now plays a significant role in defining both the eligibility of agencies to apply for government contracts, as well as the performance objectives of organizational management and service delivery. This paper looks at the service system for street-involved youth in Vancouver, Canada, as a site to explore this novel institutional arrangement. Drawing from broader literature on regulatory standards institutions, this paper outlines a research agenda to question the role of accreditation bodies in shaping child and youth care services, as well as the broader values, ideologies, and power dynamics that surround accreditation.

show abstract

“…It may offer a means of differentiation, accelerate the organization's competitive position and demonstrate their competency in a variety of important managerial and organizational domains (Slatten, Guidry, & Austin, 2011).…”

Section: ---------------------------------mentioning

confidence: 99%

Something old and something new: Using the technology acceptance model to evaluate nonprofit certification

Slatten

2012

International Journal of Organization Theory &Amp; Behavior

View full text Add to dashboard Cite

Several nonprofit associations have implemented assessment and certification programs intending to produce institutional improvement for member organizations. Using the Technology Acceptance Model (TAM) as a foundation, this study develops and tests an extension of TAM with organizations that chose to participate in one such program, (the Louisiana Standards for Excellence organizational assessment), and with those that did not. The results of this quantitative study largely validate TAM and indicate that dimensions such as usefulness, access barriers related to resources, attitudes, executive director pro-activity and behavioral intent all influence the decision to pursue voluntary certification. These findings advance current theory and contribute to the foundation for future research aimed at understanding user-adoption behavior in a general sense, and more specifically, in the nonprofit sector.

show abstract

Accreditation and certification in the non-profit sector: organizational and economic implications

Cited by 17 publications

References 26 publications

Do Muslim Donors Consider Accountability, Trust, and Reputation?

Do Muslim Donors Consider Accountability, Trust, and Reputation?

Exploring the Role of Agency Accreditation in Shaping Services for Street-Involved Youth

Something old and something new: Using the technology acceptance model to evaluate nonprofit certification

Contact Info

Product

Resources

About