Accounting for Emotional Value: A Review in Disability Organizations

Abstract

The aim of this paper is to examine how disability organizations account for the emotional value they create for their stakeholders. Based on a review of the literature on emotional value measurement in third sector organizations working in the disability sector, we investigate to what extent emotional value is considered in their social accounting process and what type of value variables, indicators and proxies are used. The results reveal that the analysis of some quality of life domains provides appropriate evidence to represent the emotional value generated by these organizations but that there is a great dispersion in applied instruments and methodologies. The study improves the knowledge and understanding of existing approaches to capture the emotional component of social value creation and contributes to its standardization. Our analysis has implications for the management of disability organizations that can use social accounting to evaluate their performance and improve their effectiveness and efficiency, showing a more complete picture of the social value generated. Likewise, it can be an instrument to make the contribution and social benefits of these organizations visible in all their breadth, improving transparency and legitimacy.

Is It Possible to Monetarily Quantify the Emotional Value Transferred by Companies and Organizations? An Emotional Accounting Proposal

“…Although the work is theoretical, it is underpinned by a large number of cases analyzed in recent years by the social accounting for sustainability (SAS) research group, recognized by International Centre of Research and Information on the Public, Social and Cooperative Economy (CIRIEC), some of which are published in leading journals, general papers (Retolaza et al, 2016 ; Retolaza and San-Jose, 2021 ), on its application in the social economy in general (Lazcano et al, 2019 ; Lazkano and Beraza, 2019 ; Etxanobe, 2020 ; Lazkano et al, 2020 ), on its usefulness to measure hospital efficiency (San-Jose et al, 2019 ), about sport clubs (Mendizabal et al, 2020 ; Mendizabal and Garcia-Merino, 2021 ), applied to ecclesiastical organizations (Retolaza et al, 2020 ), to universities and education (Ayuso et al, 2020 ; Arimany-Serrat and Tarrats-Pons, 2021 ; Barba-Sánchez et al, 2021a ), its benefit for technology parks (Blázquez et al, 2020 ; Torres-Pruñonosa et al, 2020 ), associations of fishers (Guzmán-Pérez et al, 2018 ), tourism (Guzmán-Pérez et al, 2021 ), public tenders (Bernal et al, 2019 ), and agri-food companies (Barba-Sánchez et al, 2021b ). These studies identify the importance of emotional value and propose its inclusion in social accounting, which has so far been partially addressed by few studies (Ruiz-Roqueñi, 2020 ; Tirado-Valencia et al, 2021 ).…”

The Emotional Dimension of Value: A Proposal for Its Quantitative Measurement

“…Publications on the creation of value for stakeholders are emerging in the field of business management (Harrison et al, 2010;Argandoña, 2011;Harrison and Wicks, 2013;Garriga, 2014;Schneider and Sachs, 2017), but it is necessary to continue obtaining more knowledge and measuring it (Gyrd-Jones and Kornum, 2013;Bapuji et al, 2018;Freeman et al, 2020;Harrison et al, 2020). Few organizations systematically measure the social value that they generate, and there is no single, broadly accepted method for doing so (Olsen and Galimidi, 2008;Tuan, 2008;Mulgan, 2010;Retolaza et al, 2020;Tirado-Valencia et al, 2021).…”