Accommodating Translational Research

Giles, Howard

doi:10.1080/00909880801922870

Cited by 28 publications

(23 citation statements)

References 16 publications

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“…Since then, CAT has been applied to describe and explain intergroup and interpersonal encounters across a multitude of contexts, and its disciplinary tendrils extend into communication, linguistics, gerontology, law enforcement, family studies, and more. CAT has stood the test of time due to its continual testing and refinement (Gallois et al, 2005;Giles, in press;Giles and Gasiorek, 2013) and its clear practical application across social contexts and issues (Giles, 2008).…”

Section: Introductionmentioning

confidence: 99%

Communication accommodation competence: The nature and nurture of accommodative resources across the lifespan

Pitts

Harwood

2015

Language & Communication

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Section: Introductionmentioning

confidence: 99%

Communication accommodation competence: The nature and nurture of accommodative resources across the lifespan

Pitts

Harwood

2015

Language & Communication

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“…In this determination to speak, VA reported behavior is no longer close to AA, nor to VV. These appear similar to cases of over-accommodation as discussed by several studies (Edwards & Noller, 1993;Giles, 2008;Guillot, 2011 In the situations in the questionnaire, the VA were asked to imagine they were talking with people from the same culture. Therefore, the VA likelihood of speaking in the questionnaire results…”

Section: Va Results In Questionnaire Data Relating To Difference Betwmentioning

confidence: 99%

Vietnamese and Australian interpretations of silence: similarities, differences and accommodation

Do¹

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This study investigated interpretations of silence used by Vietnamese and Australians and the cultural differences and similarities in perceived likelihood of silence and its interpretations. It also examined if and how Vietnamese adapt silence-related behavior in communication withAustralians. This work was exploratory, inspired by the relative lack of detailed studies of silence in Vietnamese culture and in intercultural contexts with Australians, since existing research tends to rely on a stereotype of Vietnamese as more silent.There were three research questions in this study: (1) Based on the comparison of reported likelihood of silence and speaking, the study found that contrary to the stereotype, the VV were not more likely to be silent than the AA group, indeed Australians believed they would be silent in slightly more situations than the VV. Meanwhile the VA were the most likely to be silent in only one situation. The image of the Vietnamese as more silent was therefore not supported by this study in a straightforward way.Focusing on the interpretations of silence, this study showed that silence is more than an absence of sound. Participants supplied a range of interpretations of silence including, in order of frequency, acquiescence, disregard, avoidance, processing, courtesy, apprehension, discourtesy, displeasure, dissent, discomfort, and regret.ii The results showed significant similarities among all three groups in more than one third of the surveyed situations. In a number of cases, for example dealing with strangers and/or threats of conflict, participants across all groups were likely to be silent, and interpreted silence as a means of avoidance. This study found that in many of the other 21 surveyed situations where reported likelihood of silence differed across the three groups that the interpretations of silence were highly context dependent. Surprisingly there were situations where silence had both positive and negative connotations, for example, courtesy and discourtesy, acceptance and refusal. iii Declaration by authorThis thesis is composed of my original work, and contains no material previously published or written by another person except where due reference has been made in the text. I have clearly stated the contribution by others to jointly-authored works that I have included in my thesis.

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“…238 An interaction between speakers may shift from each individual's social or personal identity depending on which identity is most salient at a given time. 215 In communication with others, CAT proposes (based on SIT)…”

Section: Communication Accommodation Theorymentioning

confidence: 99%

“…CAT proposes that although healthcare professionals may move between these intergroup identities (social and professional) and personal identities (individual likes and dislikes), it is often their intergroup identities that are most salient. 215 An example of nonaccommodative interpersonal control strategies by a healthcare provider might be to try to emphasise their authority over that of a patient's through interrupting or patronising speech. …”

Section: Communication Accommodation Theorymentioning

confidence: 99%

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Investigating the effectiveness of communication taking place between hospital pharmacists and patients during medication counselling

Chevalier¹

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However, before these relationships could be explored, it was essential to first investigate what was taking place in these pharmacist-patient interactions.The overall aim of this thesis was to investigate the effectiveness of communication between hospital pharmacists and patients during medication counselling.This theory-driven research employed qualitative, quantitative and mixed methods.Communication accommodation theory (CAT) was the theoretical framework invoked to study, analyse and interpret the pharmacist-patient communication exchanges. There are five CAT strategies which measure whether effective communication has occurred: approximation (speech tone, volume, rate, accent), interpretability (using easy-to-understand language, avoiding jargon), discourse management (asking open-ended questions or repairing conversations), emotional expression (appropriate reassurance to patients' concerns) and interpersonal control (strategies to promote equality between speakers and encourage patients to take active roles in managing their healthcare). In this thesis, effective pharmacist-patient communication refers to the extent pharmacists accommodate, or not, to patients' conversational needs based on accommodative behaviour described within CAT strategies.There were two phases to this thesis. The first involved six focus groups (24 pharmacists) from two large metropolitan hospitals. Pharmacists shared their perceptions of their roles and goals in patient medication counselling, and barriers and facilitators in meeting their goals.Audio recorded transcripts were thematically analysed and goals identified by pharmacists were successfully mapped onto the five CAT strategies. Results of phase one helped inform the contents of the semi-structured interview guides utilised in phase two.iii Phase two represented the major portion of this PhD, and took place at a large hospital with multiple specialities. Twelve pharmacists engaged four patients for a total of 48 medication counselling sessions. Each individual session took place first, followed by separate semistructured interviews with pharmacists and patients. Counselling sessions and interviews were audio recorded and observational field notes were taken. Transcribed recordings were selectively coded for the five CAT strategies in pattern-based discourse analysis. Discursis software, as an adjunct to qualitative analysis, was used to visualise pharmacist-patient speech patterns, episodes of engagement and to detect CAT strategies employed by Analysis of the pharmacist-patient counselling sessions revealed that most pharmacists effectively used all five CAT communication strategies during medication counselling sessions as they adapted to patients' conversational needs. Non-accommodation occurred when pharmacists spoke too quickly, used terms not understood by patients, and did not include patients in the initial, agenda-setting phase. Discursis software identified pharmacistpatient engagement episodes, often revealing effectively applied CAT strategies.Semi-structure...

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Accommodating Translational Research

Cited by 28 publications

References 16 publications

Communication accommodation competence: The nature and nurture of accommodative resources across the lifespan

Communication accommodation competence: The nature and nurture of accommodative resources across the lifespan

Vietnamese and Australian interpretations of silence: similarities, differences and accommodation

Investigating the effectiveness of communication taking place between hospital pharmacists and patients during medication counselling

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