Accessing User Satisfaction of Makerspace in Academic Libraries

Abstract

Makerspaces have developed from a trend to a core service in higher education libraries. Many academic libraries have been actively expanding the “makerspace” within the physical library and revitalizing the library as a center of learning and innovation. This case study investigates the application of makerspace technologies in a major comprehensive library in Hong Kong, which has designed a specific makerspace to encourage innovation and creativity. Few studies have focused on in-depth studies of makerspaces in East Asian academic libraries and how patrons perceive makerspace services and innovative spaces. A survey instrument was developed using the 5E instructional model (engage, explore, explain, elaborate, and evaluate) to evaluate makers' experiences systematically. The finding revealed that respondents applauded the importance of innovative spaces and the perceived outcomes from makerspaces, including nurturing creativity and critical thinking. However, they did not have sufficient skills to use emerging technologies, resulting in low usage.