Accessible Communication Tools for Surgical Site Infection Monitoring and Prevention in Joint Reconstruction: Feasibility Study

Abstract

Background The National Surgical Quality Improvement Program logs surgical site infections (SSIs) as the most common cause of unplanned postoperative readmission for a variety of surgical interventions. Hospitals are making significant efforts preoperatively and postoperatively to reduce SSIs and improve care. Telemedicine, defined as using remote technology to implement health care, has the potential to improve outcomes across a wide range of parameters, including reducing SSIs. Objective The purpose of this study was to assess the feasibility and user satisfaction of two automated messaging systems, EpxDecolonization and EpxWound, to improve perioperative care in a quality improvement project for patients undergoing total joint replacement. Methods We designed two automated text messaging and calling systems named EpxDecolonization, which reminded patients of their preoperative decolonization protocol, and EpxWound, which monitored pain, wound, and fever status postoperatively. Daily patient responses were recorded and a post-usage survey was sent out to participants to assess satisfaction with the systems. Results Over the 40-week study period, 638 and 642 patients were enrolled in EpxDecolonization (a preoperative decolonization reminder) and EpxWound (a postoperative surgical site infection telemonitoring system), respectively. Patients could be enrolled in either or both EpxDecolonization and EpxWound, with the default option being dual enrollment. The proportion of sessions responded to was 85.2% for EpxDecolonization and 78.4% for EpxWound. Of the 1280 patients prescribed EpxWound and EpxDecolonization, 821 (64.14%) fully completed the postoperative system satisfaction survey. The median survey score (scale 1-9) was 9 for patient-rated overall care and 8 for whether the telemonitoring systems improved patient communication with providers. The majority of patients (69.0%, 566/821) indicated that the systems sent out an ideal number of messages (not too many, not too few). Conclusions EpxDecolonization and EpxWound demonstrated high response rates and improved patient-rated communication with providers. These preliminary data suggest that these systems are well tolerated and potentially beneficial to both patients and providers. The systems have the potential to improve both patient satisfaction scores and compliance with preoperative protocols and postoperative wound monitoring. Future efforts will focus on testing the sensitivity and specificity of alerts generated by each system and on demonstrating the ability of these systems to improve clinical quality metrics with more authoritative data.

A Postoperative Pain Management Mobile App (Panda) for Children at Home After Discharge: Usability and Feasibility

“…Other researchers have developed an app to monitor wound recovery using mobile phone technology [ 30 , 31 ]. It has also been shown by Lu et al [ 32 ] that adherence with pre- and postoperative protocols for reducing surgical site infections can be increased using simple automated messaging systems. These examples illustrate the perceived potential for mobile phone technology in the perioperative period.…”

Data-Driven Technologies as Enablers for Value Creation in the Prevention of Surgical Site Infections: a Systematic Review

“…In our analysis, however, we consider the studies that explicitly indicate better communication flow between actors. For example, Lu et al [80] described the development and implementation of two software applications that generate automated text messages and phone calls with the aim of regularly reminding patients about the preoperatory procedures and monitoring signs and symptoms of SSIs postoperatively. As a result, patients felt more confident by receiving medical advice on a regular basis, while nurses and surgeons are efficient with monitoring patients' outcomes based on auto-generated reports, without an increased workload [80].…”

“…For example, Lu et al [80] described the development and implementation of two software applications that generate automated text messages and phone calls with the aim of regularly reminding patients about the preoperatory procedures and monitoring signs and symptoms of SSIs postoperatively. As a result, patients felt more confident by receiving medical advice on a regular basis, while nurses and surgeons are efficient with monitoring patients' outcomes based on auto-generated reports, without an increased workload [80]. Similarly, other studies reported that patients appreciate the direct connection with nurses and physicians via smartphone applications, demonstrating more interest in interacting with these professionals and asking questions about wound treatments, medications, and medical appointments [75,84].…”