Accessibility of tourist signage at heritage sites: an application of the universal design principles

Wan, Yim King Penny

doi:10.1080/02508281.2022.2106099

Cited by 5 publications

(7 citation statements)

References 9 publications

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“…those with and without disabilities, the universal design considers the whole population as one, composed of individuals with diverse characteristics and abilities (Iwarsson & Sta ˚hl, 2003). The universal design is defined as the design adjustment and accommodation approach to meet different needs of people regardless of their age, ability, gender or other background (Imrie, 2012;Wan, 2022). The latter is considered the most appropriate one due to its social inclusion and "barrier-free" approach.…”

Section: Accessibilities and Tourist Citiesmentioning

confidence: 99%

“…Heritage interpretation aims at providing knowledge and awareness of the site, promoting interest which leads to greater enjoyment and responsibility (Herbert, 1989). Interpretation at the destinations, as well as attractions, relies on tourist signages, which could be a challenge for people with learning disability or visual disability (Wan, 2022). Thus, to ensure the usage and enjoyment of all visitors, accessibility of heritage interpretation via its strategies, approaches, messages and extra services is a major concern.…”

Section: Challenges Of Accessible Heritage Citiesmentioning

confidence: 99%

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Accessible heritage cities

Doan

Nguyen

2023

IJTC

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Purpose This viewpoint note aims to discuss the challenges and the suggestions of using assistive technologies to improve the accessibility for travellers with disabilities and their companions at heritage cities. Design/methodology/approach The viewpoint note used the narrative approach which conceptualised accessible tourism, challenges and solutions of using assistive technologies for improving the heritage cities visit experience of travellers with disabilities. Findings The viewpoint note discussed three challenges (physical, informational and attitudinal) and three approaches of accessible platform, navigation system, and accessible and interactive heritage interpretation solutions for accessible heritage cities. Originality/value The viewpoint note presents the expert opinion of authors who investigated the accessibility issue in heritage cities. The first author of this note is a person with disabilities who has been living and studying about experience of travellers with disabilities at many heritage cities. The other author is an expert in heritage tourism.

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Section: Accessibilities and Tourist Citiesmentioning

confidence: 99%

Section: Challenges Of Accessible Heritage Citiesmentioning

confidence: 99%

Accessible heritage cities

Doan

Nguyen

2023

IJTC

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“…In contemporary, prompts have gained increasing academic attention (Gössling et al , 2019; Reese et al , 2014). Nonetheless, in heritage sites, scholars tend to focus on the guiding function of prompts (or signages) (Imbert-Bouchard Ribera, 2021; Wan, 2022) and overlook their persuasive effect on tourists’ behaviors. When prompts perform a persuasive function, they may threaten the individuals’ freedom, and therefore, be resisted by them (Kang et al , 2021; Kavvouris et al , 2020).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…For example, some research has examined the effectiveness of prompts on consumers’ environmentally responsible behaviors in hotels (Gössling et al , 2019; Reese et al , 2014). In heritage tourism, however, most scholars have concentrated more on the guiding roles of prompts (Imbert-Bouchard Ribera, 2021; Wan, 2022). Little is known about their persuasive effect on tourists’ heritage responsible behaviors (THRBs).…”

Section: Introductionmentioning

confidence: 99%

The persuasive effect of humorous prompts on tourists’ heritage responsible behaviors

Ji,

Li,

Ruan

et al. 2023

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Purpose This paper aims to elucidate how humorous prompts affect tourists’ heritage responsible behaviors (THRBs). Design/methodology/approach Three scenario-based experiments were conducted through Credamo (an online survey platform). Studies 1 and 2 used a single-factor (language style: humorous vs serious) between-subject design to test the direct and indirect effects of humorous prompts. Study 3 used a 2 (environmental quality: high vs low) × 2 (language style: humorous vs serious) between-subject design to further reveal the boundary condition (environmental quality) of the humor effect. Findings The results revealed that humorous (vs serious) prompts better persuade tourists to engage in heritage responsible behaviors (HRBs). Content liking mediates the relationship between humorous prompts and THRBs. Moreover, environmental quality significantly moderates the effect of humorous prompts on THRBs, whereby the persuasive effect of humorous prompts is greater in high environmental quality conditions than in low environmental quality conditions. Practical implications Destination management organizations can use humor to reduce tourists’ reactance against prompts for behavioral persuasion. Moreover, it is also important to adapt humorous prompts to changes in environmental quality in a timely manner. Originality/value Based on psychological reactance theory, the research confirmed the dominant effect of humorous prompts by using content liking as a mediating variable, providing a new research perspective for research on the regulation of THRBs. Moreover, the authors clarified a boundary condition for the persuasiveness of humorous prompts, which helps reinforce the comprehension of humor persuasion.

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“…In our study, we consider a range of solutions that support sustainable tourism, specifically the dynamic provision of information during a visit along a natural trail not covered by Internet connectivity. We consider the presence of two stakeholders for the signage itself [9]: the hosting organization (the "host" for short) that implements a signing installation, and the visitor (or "user") who extracts information from the signing devices.…”

Section: Unlocking Site Potentials Through Signagementioning

confidence: 99%

A Sustainable Approach to Tourist Signage on Heritage Trails

Deri,

Chiti,

Ciuffoletti

2023

Sustainability

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Understanding the cultural aspects of an area rich in heritage is crucial for building a lasting educational experience from an excursion. Many articles in the literature explore the use of sophisticated technologies to achieve such a goal. Tourism proposals for inland areas are significant because the presence of human artifacts and signage can harm the experience and create pollutants. Through a holistic methodology and analysis, this paper examines the signage for an area rich in cultural and natural assets: this study encompasses history, touristic vocation, and the environmental context. According to the analysis, slow, community-involved tourism is the preferred destination, and the signage solution must meet strict sustainability requirements in the social, economic, and environmental realms. After applying the appropriate governance guidelines, QR code technology was selected for a thoroughly documented experimental deployment.

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Accessibility of tourist signage at heritage sites: an application of the universal design principles

Cited by 5 publications

References 9 publications

Accessible heritage cities

Accessible heritage cities

The persuasive effect of humorous prompts on tourists’ heritage responsible behaviors

A Sustainable Approach to Tourist Signage on Heritage Trails

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