Accessibility of Surabaya Museum for Visitors with Physical Disabilities

Abstract

Museums as historical tourist destinations are required to provide facilities that are accessible by non-disabled as well as special needs or disabled tourists. Generally, tourists with disabilities are often neglected and receive little attention, particularly during the COVID-19 pandemic. Therefore, this research was conducted to identify the accessible facilities for visitors with physical disabilities at the Surabaya Museum, which is presently a popular tourist destination. Data were obtained through observation and interviews to determine the need for facilities and accessibility for people with physical disabilities at the Surabaya Museum. The results showed that the facilities required by people with physical disabilities include ramps, lifts, special toilets, stairs with handrails, special parking spaces, and wheelchairs, and the lack of these amenities has limited their access to the museum. Consequently, the research findings are expected to serve as recommendations to stakeholders and improve accessibility for all visitors and tourists with physical disabilities to enjoy the various attractions in the museum.