Accessibility of Public Services for Persons with Disabilities at the Makassar City Social Service

Sakawati, Herlina; Susilawati, Andi Ceri; Sulmiah, Sulmiah

doi:10.26858/ja.v9i2.38971

Cited by 2 publications

(1 citation statement)

References 12 publications

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“…The community is satisfied with the services and supporting facilities provided that are in line with and even exceed expectations. If these five dimensions are provided to the community when providing services, community satisfaction will increase (Baharuddin, 2019;Denhardt, 2004;Sakawati et al, 2022;Yusriadi & Farida, 2019) .…”

Section: Administrative Service Processmentioning

confidence: 99%

Analysis of Community Satisfaction Through Administrative Services

Isgunandar,

Asriana,

et al. 2023

pj.oem

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Service quality is a condition where a dynamic relationship is created between users and service providers. This research aims to determine the views or perceptions of the community in receiving administrative services at the Pattaneteang Village Office, Dusun Bungeng, Bantaeng Regency. Using descriptive qualitative research with the type of field research. Researchers use data collection techniques through observation, interviews, and documentation. Primary data used includes the Village, Village staff, and the community. Meanwhile, secondary data is data sourced from the Village Office which is related to the research. The research results found that the benchmark indicators for satisfaction are simplicity, certainty of time, completeness of facilities and infrastructure, then access and discipline. The influencing factors are supporting factors with the existence of guidelines for implementing administration, as well as being supported by data-based village development innovations and digital maps which make it easier for village officials to publish village books. Meanwhile, the inhibiting factors are limited facilities and infrastructure and low public awareness of the importance of completing personal identity documents. This research can be used as a reference for knowledge, and understanding, and also a benchmark in knowing the community's views on receiving administrative services in Pattaneteang Village. The service process at the Pattaneteang Village office applies a digitalization system. Of course, this is unique considering that the label "DESA" has become a polemic when discussing technology. Services with this system are continuously developed from year to year by Village officials to ensure community satisfaction is a priority

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Section: Administrative Service Processmentioning

confidence: 99%

Analysis of Community Satisfaction Through Administrative Services

Isgunandar,

Asriana,

et al. 2023

pj.oem

View full text Add to dashboard Cite

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Marketing research on the accessibility of services for people with disabilities in territorial communities of Ukraine

Borysova,

Khrupovich,

Halko

2024

Galician economic journal

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The results of research conducted by the authors in 2022–2023 are presented. The study of scientific works revealed a lack of information regarding the accessibility of social, medical, educational, and administrative services for people with disabilities at the level of territorial communities. Due to the war initiated by the Russian Federation in Ukraine, many Ukrainians (both civilians and military personnel) have become people with disabilities, and therefore they should have unimpeded access to all services. The aim of the article was to identify the current state of accessibility to educational, medical, administrative, and social institutions in territorial communities for people with disabilities and to develop recommendations based on this research. The following methods were used during the study: observation, survey, analysis of secondary information, comparative analysis, grouping, statistical method, synthesis, and generalization. The following findings were revealed – The level of accessibility of services for individuals with disabilities varies depending on the type of institution (school, clinic/hospital/medical center, or social service center), as well as the location of the institution (city or village) and the age of the building (newer buildings have more accessibility features). Community and Social Service Centers are the most accessible in cities, while institutions in villages/settlements are the least accessible. There are ramps or level surfaces in front of the entrances of all rural/settlement/city councils. Most councils are located in 2-story buildings without elevators, and there are no signs in Braille in the institutions. None of the official council websites have a version for visually impaired individuals. Hospitals/clinics/medical centers in all territorial communities are equipped with ramps, and two of them have elevators. Equal access to timely and quality medical assistance is provided to all individuals with disabilities in all communities. Most communities monitor the provision of medical services to persons with disabilities and collect information on any identified violations in this area. The need to improve the accessibility of services for individuals with disabilities at the regional level, particularly for mobility-impaired groups of the population, has been established. It is also necessary to activate participation in international and regional programs to provide transportation for mobility-impaired groups of the population in territorial communities, as well as to conduct information campaigns for the general population and training for specialists in territorial community institutions.

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Accessibility of Public Services for Persons with Disabilities at the Makassar City Social Service

Cited by 2 publications

References 12 publications

Analysis of Community Satisfaction Through Administrative Services

Analysis of Community Satisfaction Through Administrative Services

Marketing research on the accessibility of services for people with disabilities in territorial communities of Ukraine

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