“…There are different points of view on what this includes. The literature defines the environment such as food and drinks, staff professionalism, cleanliness, restroom, information, parking, accessibility, and other amenities and facilities (Alvarado, 2022;Bohn D., de Bernardi C. 2022;Tanford & Jung, 2017;Tan et al, 2020;Özdemir & Çulha, 2009Özdemir & Çulha, : Lee et al, 2008Tan et al, 2020;Welthagen & Lötter, 2020;Yoon et al, 2010). These can be classified as Herzberg's hygiene factors that are necessary to be met to avoid dissatisfaction, but on their own, they are not sufficient to cause satisfaction.…”