Accessibility as a Key Management Component of the Paralympics

Darcy, Simon

doi:10.1057/978-1-137-43522-4_3

Cited by 6 publications

(5 citation statements)

References 50 publications

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“…There is a continuous, dynamic evolution of expectations regarding disability and functional experience across all forms of impairment and all tiers of support required. People with disabilities have higher expectations than ever before, thus it's up to authorities to keep up with the evolution of best practises around the world and update the accessibility rules accordingly (Darcy, 2017).…”

Section: Literature Review and Hypothesis Development 21mentioning

confidence: 99%

Service Inclusion for Physically Disabled Tourists: Assessing The Impact of Functional and Social Experienscape on Tourist Service Well-Being

Awan,

Saleem

2023

jobams

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Malaysia is one of the travel destinations for millions of tourists from all around the world and thousands of service providers in Malaysia are catering to the varying needs of these travelers. Since ages, Tourism & Hospitality industry has been seen marketing their services to young individuals, couples, families, and business professionals globally. But, among these customers, there exists a significant market segment comprised of disabled tourists which is being largely overlooked by this industry. Therefore, this research is to study the impact of functional and social experienscape on service inclusion and tourist service well-being. Data is collected from the 354 respondents and a self-administered questionnaire was used. Results showed that Functional and Social Experienscape have positive influence on service inclusion and service inclusion have positive influence on tourist service well-being. Results drawn from the current study are expected to help academicians as this research would be a great contribution towards existing literature which will link marketing efforts to disabled consumers’ experiences with a totally new approach of Service Inclusion. Also, it will be helpful and valuable for service/marketing managers (practitioners) of Tourism & Hospitality industry to better operationalize their marketing strategies pertaining to disabled consumers in order to reduce their suffering and to make them feel cared for.

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Section: Literature Review and Hypothesis Development 21mentioning

confidence: 99%

Service Inclusion for Physically Disabled Tourists: Assessing The Impact of Functional and Social Experienscape on Tourist Service Well-Being

Awan,

Saleem

2023

jobams

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“…Additionally, Article 9 of the Convention sets down the broad scope of accessibility, which traverses the “physical environment to transportation to information and communication, including information communication technologies and systems, and to other facilities and services open or provided to the public in both urban and in rural areas”. Nevertheless, more than 15 years since the United Nations passed this legal framework, over a 100 nations have implemented disability legislation around the world and have consolidated accessibility and universal design in the development of standards and guidelines (Darcy and Pegg, 2011; Darcy, 2017). Despite an extensive volume of disability and accessibility legislation at international level, building regulations and technical guidelines for the planning and management for venues and events, PwD still continue to face grave disadvantages and direct discrimination to participate on an equal basis with others in recreational, leisure, tourism and sporting activities, including stadium experiences.…”

Section: Theoretical Framework: the Social Model Of Disabilitymentioning

confidence: 99%

Exploring the accessibility of sport stadia for people with disability: towards the development of a Stadium Accessibility Scale (SAS)

Kitchin

Salcines

Darcy

et al. 2022

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PurposeThe aim of this paper is to synthesise existing literature on sports stadia, spectators with disabilities (SwD) and accessibility to identify themes and to highlight the gaps in the literature. This review subsequently develops two propositions that will enable research in this emerging area to further develop.Design/methodology/approachThe research was guided by two research questions: First, what does the peer reviewed evidence tell us about SwD and the accessibility of sporting stadia?; Second, how can this information be used to develop a Stadium Accessibility Scale (SAS)? The authors conducted a rapid review of the literature across three databases that identified 34 papers for synthesis.FindingsThe synthesis revealed three research themes: a focus on legislative compliance, the need to enhance resources (both physical and human) and research that focusses on moving beyond the stadium experience. The latter can be subdivided into two streams – studies that look at accessibility as a social legacy of major events and studies that seek to understand the whole journey that SwD's must make to attend sport events.Research limitations/implicationsThe study makes two key recommendations. The first is to encourage further research aligned to the HOPES framework (Paramio-Salcines et al., 2016) that explicitly recognises the importance of understanding the broader approach to the customer experience. The second is the need for the development and validation of a reliable SAS.Originality/valueGreater accessibility provides a foundation for inclusive environments in sport. The findings are relevant for all stakeholders in sport as universal accessibility benefits more than people with disabilities.

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“…After being escorted to their gate they have no option but to wait, independently of the waiting times, delays or gate changes. Such limitations go beyond needing to wait for longer times, even when their fight is on time [15]. When they have to fnd a restroom or their new gate, they have to ask someone or "just look lost and then somebody will say: Where are you going?"…”

Section: Perspectives Of People With Visual Impairmentsmentioning

confidence: 99%

“…For that reason, they rely on the assistance of airport/airline personnel to get them from the ticketing counter to their gate. This service ensures their ability to travel, but presents several constraints when compared to sighted people's experience, such as longer waiting times and the inability to explore the airport in order to fnd restrooms, restaurants or shops [15].…”

Section: Introductionmentioning

confidence: 99%

Airport Accessibility and Navigation Assistance for People with Visual Impairments

Guerreiro

Ahmetovic

Sato

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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People with visual impairments often have to rely on the assistance of sighted guides in airports, which prevents them from having an independent travel experience. In order to learn about their perspectives on current airport accessibility, we conducted two focus groups that discussed their needs and experiences in-depth, as well as the potential role of assistive technologies. We found that independent navigation is a main challenge and severely impacts their overall experience. As a result, we equipped an airport with a Bluetooth Low Energy (BLE) beacon-based navigation system and performed a real-world study where users navigated routes relevant for their travel experience. We found that despite the challenging environment participants were able to complete their itinerary independently, presenting none to few navigation errors and reasonable timings. This study presents the frst systematic evaluation posing BLE technology as a strong approach to increase the independence of visually impaired people in airports. CCS CONCEPTS • Human-centered computing → Empirical studies in accessibility; Accessibility technologies.

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Accessibility as a Key Management Component of the Paralympics

Cited by 6 publications

References 50 publications

Service Inclusion for Physically Disabled Tourists: Assessing The Impact of Functional and Social Experienscape on Tourist Service Well-Being

Service Inclusion for Physically Disabled Tourists: Assessing The Impact of Functional and Social Experienscape on Tourist Service Well-Being

Exploring the accessibility of sport stadia for people with disability: towards the development of a Stadium Accessibility Scale (SAS)

Airport Accessibility and Navigation Assistance for People with Visual Impairments

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