2016
DOI: 10.1200/jop.2016.014159
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Accessibility and Barriers to Oncology Appointments at 40 National Cancer Institute–Designated Comprehensive Cancer Centers: Results of a Mystery Shopper Project

Abstract: Our study highlights the difficulty of accessing information about appointment availability. Although not statistically significant, inquiries regarding first available appointments for Medicaid patients resulted in longer estimated or actual wait times than those for patients with private insurance, and Medicaid shoppers noted qualitative differences. Although our study was limited by small sample size and imperfect analytic methods, our results suggest the need for more efficient and accessible care for pati… Show more

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Cited by 14 publications
(9 citation statements)
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“…Table S1 in Supplemental Material summarizes the study characteristics of the 34 articles included in this review. 16-49 In total, the 34 studies represented 21,601 calls to provider offices requesting an appointment for Medicaid and private insurance scenarios, of which 63% resulted in successful scheduling. Of 11,387 calls with private insurance, 80% of calls successfully led to appointments, while 45% of 10 214 calls with Medicaid resulted in none.…”
Section: Resultsmentioning
confidence: 99%
“…Table S1 in Supplemental Material summarizes the study characteristics of the 34 articles included in this review. 16-49 In total, the 34 studies represented 21,601 calls to provider offices requesting an appointment for Medicaid and private insurance scenarios, of which 63% resulted in successful scheduling. Of 11,387 calls with private insurance, 80% of calls successfully led to appointments, while 45% of 10 214 calls with Medicaid resulted in none.…”
Section: Resultsmentioning
confidence: 99%
“…15 This finding is concordant with trends in literature, which show that patients with Medicaid may face significant financial and logistic barriers to care and are less likely to receive surgical care at high-volume centers. 31 , 32 , 33 , 34 , 35 , 36 Given that patients with Medicaid typically have complex health needs, worse outcomes, and lower reimbursement rates, performance and revenue-conscious facilities with access to more favorably insured patients may continue to exercise greater selectivity and exclude patients with Medicaid. 24 , 33 , 37 , 38 Reduced access to high-volume centers may, in turn, generate self-fulfilling cycles of adverse outcomes for patients with Medicaid.…”
Section: Discussionmentioning
confidence: 99%
“…Según este estudio, las barreras para la atención en salud percibida por los participantes (adultos con CG, sus cuidadores y médicos tratantes) obedecen a la condición del individuo o son secundarias a la estructura del SGSSS. La identificación de estas barreras permite correlacionarlas con el impacto en la mortalidad y la calidad de vida de la población del Área Metropolitana de Bucaramanga, e influyen en el pronóstico del CG porque agudizan los sentimientos de estrés y ansiedad, reducen la calidad de vida del adulto enfermo y, potencialmente, afectan la supervivencia (23).…”
Section: Discussionunclassified