“…Nationally and internationally, the number of patients visiting EDs is rising and the number of EDs is falling, resulting in a changing workload in the remaining EDs (Institute of Medicine, 2006;Säfwenberg, 2008; The National Board of Health and Welfare, 2011b; Marco et al, 2012). This trend presents new challenges and requires work procedures designed to reduce throughput time in EDs and thus improve patient satisfaction (Cassidy-Smith et al, 2007).…”