Acceptance of ERP Systems: The Uses and Gratifications Theory Perspective

Abstract

Aim/PurposeThis study aims to provide a better understanding of individual acceptance of enterprise resource (ERP) systems. Based on the uses and gratifications theory (UGT) and informing science theory, the study developed and empirically tested a research model to explain the effects of ERP characteristics (specifically, informativeness and enjoyment) on ERP acceptance and use. Background Individual acceptance of ERP systems is crucial for achieving the benefits associated with ERP systems. Unfortunately, little research has focused on acceptance of ERP systems at the individual level. This study attempts to fill this void. Methodology A survey questionnaire was distributed to ERP users to collect data to empirically test the research model developed in this study. In addition to demographic and background information question, the survey contained instruments to measure the study variables. ContributionThe empirical results show that UGT provides a sound theoretical framework for explaining users' gratifications, attitudes, and behavioral intentions toward adopting and using an ERP. These results support the view that subsumes information systems and other fields that endeavor to inform their audience. Findings Individuals' perceptions of the informativeness and entertainment of ERP systems demonstrated strong direct effects on attitude toward using and satisfaction with ERP systems. In turn, satisfaction with ERP systems showed a direct significant impact on intention to use an ERP system. Recommendations for PractitionersMaintaining a favorable environment and designing training workshops that highlight the information and enjoyment aspects of an ERP can boost users' perceptions of ERP informativeness and enjoyment and, eventually, improve their attitude and satisfaction with an ERP. Recommendation for ResearchersResearchers should test the proposed research model with other types of ERP systems and in different environments to enhance the generalizability of the results to other systems and settings.

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

“…These results support the information science theory, which states that information provided by the system to help users work effectively determines the user acceptance of the system. Moreover, research results have shown that the enjoyment of the ERP system has a great effect on users' satisfaction with and attitude toward the system (Hasan, 2017).…”

“…A research was carried out by Hasan (2017) at the University of Toledo, USA, where a different model was used to study ERP system users' acceptance. According to Hasan, most studies in the context of ERP system use and acceptance used TAM, which focuses mainly on the behavioral part of users' acceptance and use of the ERP system.…”