Acceptable quality level versus zero-defects: some empirical evidence

Love, C. E.; Guo, R.; Irwin, King

doi:10.1016/0305-0548(94)00049-e

Cited by 13 publications

(9 citation statements)

References 6 publications

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“…Narasimhan et al (1993) examine the dynamic influence of price and perceived quality on sales, and investigate the effect of continuous quality improvements on optimal pricing Narasimhan et al (1996). Love et al (1995) perform an empirical study using a dynamic model and find that the short run quality control problem is consistent with the optimal quality view whereas the long-run quality control problem is consistent with the total quality view. Burgess (1996) examines quality costs models in the literature and tests the dynamics of quality costs and quality level utilizing a simulation approach.…”

Section: Introductionmentioning

confidence: 99%

“…Emerging in the literature is a balanced view of quality costs that does not contradict the core premise of either the optimal quality or the total quality (Love et al, 1995;Burgess, 1996;Lorente and Rodriguez, 1998;Visawan and Tannock, 2004). This paper is motivated by these studies attempting to further examine the relationships between quality costs and quality level utilizing an analytical methodology built on the findings in the literature.…”

Section: Introductionmentioning

confidence: 99%

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The dynamics of quality costs in continuous improvement

Kim

Nakhai

2008

International Journal of Quality &Amp; Reliability Management

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Purpose -The ideals of total quality view contradicts with the traditional prevention-appraisal-failure (PAF) model. The PAF model, based on the "higher quality-higher cost" notion, fails to explain the "higher quality-lower cost" premise of total quality. The purpose of this study is to examine the behaviour of quality costs and investigate the two contradicting views. Design/methodology/approach -Based on the literature, a generic descriptive model is developed to examine the dynamics of quality costs and quality level over time. Through illustrative examples, the behaviour of quality costs is demonstrated and relevant implications are highlighted. Findings -The proposed model supports continuous improvement regardless of the effectiveness of the firm's quality improvement programs. When the quality improvement program is highly effective, the "higher quality-lower cost" phenomenon is observed; whereas, in a less effective quality improvement program, the authors observe the "higher quality-higher cost" phenomenon, which still calls for increased improvement effort necessary for quality sustainability.Research limitations/implications -The proposed model explains well the dynamics of quality costs, however, it can be further enhanced by incorporating the dynamics of the effectiveness of the firm's quality improvement program and its relation to quality level and quality costs. Practical implications -The proposed model is a useful tool especially for quality improvement planning and budgeting decisions. Originality/value -Balancing between the two contradictory views of quality costs, this study provides a deeper understanding of the relationship of quality costs and quality level.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The dynamics of quality costs in continuous improvement

Kim

Nakhai

2008

International Journal of Quality &Amp; Reliability Management

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“…One of the best know is from Juran, his view proposed that the balance of quality is found when the company is able to set the cost of conformance for quality parallel to a standard offset by the cost of non-conformance (Love, 1995).…”

Section: Data Quality Managerial Implicationsmentioning

confidence: 99%

Quality assurance practices for competitive data warehouse management systems

Smith

2011

IJBIS

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There are benefits, costs and significant potential risks for maintaining reliable corporate data, and many organisations do not display the appropriate attitude about ensuring high-quality data; faculty assuming that accepting data errors as a cost of doing business. This present study documents two large NE Ohio businesses, one driven by goods and the other by services. The practitioner's success of the businesses hinges on quality driven in product accuracy, data management, and service levels. Further, the support for these efforts comes from the top of the organisation, by investing the capital and labour necessary to run the business; as a result, both companies excel and thrive in their respective niches.

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“…According to Love [51]costs of Non-Conformities (NC) are typically broken down into two areas: (i) cost of internal failures (scrap, rework and other excesses before the product is shipped) and, (ii) cost of external failures (warranty services, costs of product failures during its use). While in conformity costs we may also include those ones relative to fault prevention, within NC costs are encompassed all the direct and indirect costs of faults [52].…”

Section: Literature Reviewmentioning

confidence: 99%

Relationship between ISO 9001 Certification and the Number of NonConformities Identified during System Audits in Selected Public Universities in Kenya

Chumba¹,

Sang²,

Kibett³

et al. 2019

IJEMR

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The quest for International Standard Organization (ISO) 9001 certification as an international quality tool has been embraced for process improvement and positive perception by customers. With ISO 9001 certification, an institution is anticipated to offer exemplary goods or services that meet client prerequisites, needs and expectations thus enhance organizational performance. As evident in previous studies, despite ISO 9001 certification, cases on wastages, missing student marks and time wastage were indicators of non-conformance. There was no clear evidence of past studies on the relationship between ISO 9001 certification and organizational performance with special interest on number of non-conformities identified during systems audit being a component of organizational performance. The purpose of the study was therefore to establish the relationship between ISO 9001 certification and the number of non-conformities identified during system audits in selected public Universities in Kenya. Explanatory research design was used in the study. The research targeted a population of 433 respondents from which a sample size of 205 respondents was selected using purposive and simple random sampling designs. A questionnaire was used to collect data. To answer the objectives of the study, simple linear regression analysis was performed. From the model, (R 2 = .600) shows that ISO 9001 certification account for 60% variation in number of nonconformities identified during system audits. There was a positive significant relationship between ISO 9001 certification and number of non-conformities identified during system audits (β=0.611 and p <0.05). Therefore, a unit increase in ISO 9001 certification led to reduced number of non-conformities identified during system audits. The ISO 9001 certification had a significant influence on the number of non-conformities identified during system audits. For every adoption of the ISO 9001 certification in public universities the number of nonconformities identified during system audits reduced. The study concludes that ISO 9001 certification had a significant positive influence on the number of non-conformities identified during system audits. Thus, for every adoption of the ISO 9001 certification in public universities the number of non-conformities identified reduced. The study recommends that there is need for management of public universities through the department of quality management to address the non-conformities raised during system audits, need for university management to raise awareness on the importance of standardization and conformity assessment and to entrench the culture of quality in the Kenyan society by promoting practical usage of standards and development of quality related curricula in public universities.

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Acceptable quality level versus zero-defects: some empirical evidence

Cited by 13 publications

References 6 publications

The dynamics of quality costs in continuous improvement

The dynamics of quality costs in continuous improvement

Quality assurance practices for competitive data warehouse management systems

Relationship between ISO 9001 Certification and the Number of NonConformities Identified during System Audits in Selected Public Universities in Kenya

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