Acceptability of Community Pharmaceutical Care in Portugal: A Qualitative Study

Abstract

Acceptability to patients is mainly determined by perceptions of convenient access and the development of a therapeutic relationship with the pharmacist. Patients' expectations concerning the service are not well developed, but not necessarily low.

Customers’ perceptions of and satisfaction with medicine retail outlet services in Addis Ababa, Ethiopia: a cross-sectional study

“…Treating minor ailments also keeps physicians busy and hence makes it harder for them to focus on more serious diseases . Patients can also experience long waiting times, less flexible appointments and higher costs when seeking a physician …”

A pharmacy asthma service achieves a change in patient responses from increased awareness to taking responsibility for their asthma

“…[29,30] The themes related to the pharmacist did not change over the three phases of this study. This acceptance of community pharmacists is consistent with other studies where pharmacists have been involved in chronic disease management as well as independent prescribing.…”

Public Opinion of Pharmacists and Pharmacist Prescribing

“…9 Convenient access to community pharmacists has been shown to be an underlying factor influencing the acceptance of an expanded role for pharmacists, yet patients are not always able to voice their expectations about pharmacist services, either with respect to the pharmacist's role or to expected outcomes. 10 As well, patients may have difficulty separating the services provided by pharmacists from those of other health care providers, causing a potential underappreciation for the pharmacist's role in patient care. 11 Defining an individual's expectations is also important when attempting to understand his or her level of satisfaction, perception of quality and trust in service providers.…”