Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia
Achmad Supriyanto,
Burhanuddin Burhanuddin,
Sunarni Sunarni
et al.
Abstract:PurposeThis study aims to explore the influence of academic service quality on student satisfaction and loyalty, based on a study at Higher Education Legal Entities (HELE) in Indonesia. HELE is a policy in higher education that empowers these institutions to become autonomous in management. Academic service quality (ASQ) is an essential aspect of fostering the satisfaction and loyalty of students.Design/methodology/approachThis study uses the descriptive quantitative and regressive survey approach to examine t… Show more
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