Academic Libraries and Quality: An Analysis and Evaluation Framework

Assessing ‘Goodness’: A Review of Quality Frameworks for Australian Academic Libraries

“…Reviews of assessment literature (Atkinson, 2017;Hufford, 2013) show an evolution from libraries focusing their assessment on transactions and resources to, more recently, strategic perspectives and impact on, or outcomes for, individual service users, communities and broader organisational objectives. Town (2016) suggests that current trends gaining popularity in the assessment space include: Figure 1.…”

“…When selecting one or more approaches to assessing and managing quality for a library, it is essential to consider the ultimate purpose and audience of the evaluation. Atkinson (2017) proposes a series of questions as a framework to guide a library's approach along eight themes, for example 'How effective are your services and do they meet customer needs?' and 'How effective are you at responding to internal and external changes and developments' (Atkinson, 2017, Table 1).…”

“…Atkinson (2017) proposes a series of questions as a framework to guide a library's approach along eight themes, for example 'How effective are your services and do they meet customer needs?' and 'How effective are you at responding to internal and external changes and developments' (Atkinson, 2017, Table 1). These questions can then be connected with potential sources of evidence in designing an approach to assessment to meet the desired goals and develop the narratives needed to reach a particular audience.…”

“…If an assessment strategy has too broad or too narrow a focus, there is a risk of dismissing findings as irrelevant to the larger organisational goals (Calvert & Goulding, 2015), or stifling innovation (Atkinson, 2017). In terms of strategic alignment, it should be remembered that the most valued benefits and impacts may change over time (Laitinen, 2015).…”

Contribución de las bibliotecas académicas a la misión de la universidad: propuesta de un marco analítico de enfoque cualitativo

“…Las narrativas de impacto no son ficción, sino por el contrario, se insertan en una cultura de la evidencia que obliga a dichas narrativas cualitativas a tener una base cuantitativa sólida. Esto permite conectar las narrativas de impacto con lo que la literatura identifica ahora como analíticas de aprendizaje que es un método que puede ayudar a cuantificar y entender mejor la contribución de las bibliotecas académicas a la universidad (ACRL, 2016(ACRL, , 2017a(ACRL, , 2018Atkinson, 2017;Oakleaf, 2016;Oakleaf, Whyte, et al, 2017; Syracuse University, 2017).…”