Return on Investment in Training and Performance Improvement Programs 2003
DOI: 10.1016/b978-0-7506-7601-4.50018-3
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Cited by 16 publications
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“…We used Phillips' ROI Model in Training and Performance Improvement Programs,68 a commonly referenced work in this discipline, to analyse the alignment with the two studies that evaluated ROI in QI initiatives. Table 3 compares the approaches used in these studies and identifies elements used to calculate ROI specifically in QI capacity building initiatives.…”
Section: Resultsmentioning
confidence: 99%
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“…We used Phillips' ROI Model in Training and Performance Improvement Programs,68 a commonly referenced work in this discipline, to analyse the alignment with the two studies that evaluated ROI in QI initiatives. Table 3 compares the approaches used in these studies and identifies elements used to calculate ROI specifically in QI capacity building initiatives.…”
Section: Resultsmentioning
confidence: 99%
“…For example, the Productive Ward Rapid Assessment included: quality outcomes, productivity and efficiency outcomes, and financial benefits. Financial benefits generated by increased direct patient care time were calculated through excess bed days, length of stay, hospital readmissions, rates of staff absence and stock reduction. Identifying intangible benefits that will not be included in the ROI estimation: Non-monetary or intangible benefits should always be estimated and reported, even if sometimes they cannot or should not be converted to monetary values and included in the ROI estimation by design 68. In the Productive Ward Rapid Assessment, patient experience, staff satisfaction and harm events, although identified, were not quantified and excluded from the ROI estimation.…”
Section: Resultsmentioning
confidence: 99%
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