A Web-based Product Service System for aerospace maintenance, repair and overhaul services

Proposal of a framework for product-service systems characterization

“…The life cycle proposed in this work was built taking into consideration the service life cycle from consumersʼ perspective (Yang et al, 2010a). This is important because most of the past research have not considered consumer and service providers' behavior in PSS modeling (Zhu et al, 2012).…”

“…PSS has to be supported to retain its functionality, availability, and results (Wiesner et al, 2015). The end of life addresses the PSS after it is used by consumers, including for instance documentation, replacement, recycling and product take-back (Zhu et al, 2012). According to the previous authors, some parts will be re-used in new products or kept as spare parts and the unusable parts will be recycled.…”

“…Many design methodologies have been discussed in the literature concerning what needs to be performed (e.g. Zhu et al, 2012;Tran & Park, 2014;Moser et al, 2015;Wiesner et al, 2015), but they do not describe in details how to support each activity during the life cycle. Figure 2 shows the PSS life cycle proposed, and the basis adopted for the conceptual elements identification to support each life cycle phase, as already discussed in the research methods section.…”

“…In the use-oriented and result-oriented categories the service component is considered as the core part whilst physical products are only carriers for service delivery (Yang et al, 2010b;Zhu et al, 2012). Each category has a general life cycle of planning, development, implementation, operation and closure, which is determined by the phases of the established product/service phases (Song et al, 2013).…”

“…Conception, raw material, production process, distribution, consumption, end of life Maxwell & van der Vorst (2003) Demand identification, feasibility analysis, concept development, service modeling, realization planning, service testing Aurich et al (2006) Planning and development, manufacturing the physical product, realization of the corresponding services Aurich et al (2009) Manufacturing, maintenance, logistics and remanufacturing Sundin et al (2009) Development, manufacturing, realization, provision, use, recycling and end-of-life Meier et al (2010) Fabrication, transportation, installation and use Lelah et al (2011) Resource, design, manufacturing, sale/distribution, use, maintenance, end of product use Zhu et al (2012) Planning, development, implementation, operation and closure Song et al (2013) Raw material, product manufacturing, product distribution, use phase (stand by stage, use stage, maintenance stage) Amaya et al (2014) Planning, development, implementation, operation and closure Lagemann et al (2014) Conceptualization, use, service, maintenance, reuse, refurbishing, disposal Herterich et al (2015) Extraction, manufacture, transport, sales, installation, use, maintenance and disposal Nemoto et al (2015) Ideation, requirements, design, realization, delivery, support, evolution Wiesner et al (2015) The PSS life cycle has been discussed in many publications, but the focus is predominantly in product-oriented solutions. PSS life cycle modeling for the other PSS categories is scarcely addressed.…”