A web-based performance monitoring system for e-government services

Fong, Simon; Meng, Ho Si

doi:10.1145/1693042.1693058

Cited by 8 publications

(4 citation statements)

References 13 publications

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“…Website accessibility monitoring can be done in different ways, either in real time, regular intervals, or specific stages of the website development. The work of Fong and Meng (2009) stated that governmental websites represent not only a public image but also a reliable service platform for many users. The authors presented the best practices, models, tools and techniques for measuring, monitoring, and maximizing the efficiency and effectiveness of e-Government services.…”

Section: Background and Related Workmentioning

confidence: 99%

On the Use of a Continuous Accessibility Assessment Process for Dealing With Website Evolution

Silva¹,

Silva²,

Moraes³

2019

Proceedings of the International Conferences Interfaces and Human Computer Interaction 2019 Game and Entertainment Technologies

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The accessibility of the websites is important to ensure the full access of relevant information to people with disabilities. Website evolution impacts the website accessibility, as the amount of accessibility faults in websites tend to increase during this phase. Normally, the accessibility evaluation is done before deployment but there is a lack of accessibility maintenance after evolution. Although legislation has been established for government websites, updates are not always conducted. This paper hypothesizes that adopting a continuous validation process of website accessibility could facilitate accessibility maintenance after each evolution. For this end, a tool was adapted to support developers on finding and fixing the accessibility faults. We invited governmental websites managers to participate on our evaluation procedure that was based on failures report by email, questionnaire and direct contact, to make them aware of the regulation and the faults found in the websites under their responsibility. Even after our contact and constant messages sent by email suggesting how to fix the faults the adhesion was low. The results suggested a notable lack of interest towards the regulation compliance and a strong lack of sensitivity towards people's disabilities.

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Section: Background and Related Workmentioning

confidence: 99%

On the Use of a Continuous Accessibility Assessment Process for Dealing With Website Evolution

Silva¹,

Silva²,

Moraes³

2019

Proceedings of the International Conferences Interfaces and Human Computer Interaction 2019 Game and Entertainment Technologies

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“…Also government audit office Websites in UK has the strongest modality. E-Government portals need a 24/7 constant monitoring for its services performance, therefore Fong and Meng (2009) exhibited a real time Web-based performance monitoring system (WMS) for portals, in order to avoid expensive costs of performance monitoring by a third-party. WMS consists of a number of tools and algorithms for e-Government portals.…”

Section: Related Workmentioning

confidence: 99%

A Conceptual Organization for Websites Metrics and E-Government Websites

Alsmadi

Al-Kabi

Wahbeh

2012

International Journal of Information Communication Technologies and Human Development

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E-government websites contain sensitive and important information where security and reliability are crucial. However, due to the large number of visitors, they are expected to be user friendly and provide services quickly. There are several methods to evaluate websites. Quality attributes of a website depend on several characteristics such as: its domain, type of information, and services it provides. This paper examines several e-government websites in Jordan for a comprehensive list of possible metrics, attributes and tools for evaluating websites. Websites and tools that can gather the described metrics are used to compare results. Results showed that such metrics have important information related to the overall properties and quality of those websites. This paper examines this list of metrics to evaluate e-government websites because such websites should have a combination of several high quality attributes that most other websites may not need to have. Similar to e-commerce websites, they need to provide high end quick secure services to a large number of users. Further, due to the type of sensitive data that they hold, they can be targets for a large number of hackers or invaders. Without the continuous evaluation and assessment for all required attributes such websites may fail catastrophically and cause a significant damage to data and reputation.

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“…It is necessary to ensure the information and online services are delivered accurately, effectively and efficiently to these three groups of users, hence meeting their expectations and preferences. In [1], we proposed a WMS to constantly monitor the eGovernment portal in real-time. The results of WMS however come only in the forms of statistics and performance reports.…”

Section: Introductionmentioning

confidence: 99%