A visitor flow management process for touristified archaeological sites

Soberanis, Fernando Enseñat; Martínez, Óscar Frausto; Gándara-Vázquez, Manuel

doi:10.1080/1743873x.2018.1529179

Cited by 24 publications

(22 citation statements)

References 29 publications

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“…However, successful heritage management practices are essential to meeting these ends. Limits of acceptable change, visitor impact management, visitor experience, resource protection, and carrying capacity [27], as well as visitor flow management process, visitor management, and the recreation opportunity spectrum [28], are some of the possible management frameworks proposed to minimize the negative impacts of tourism on archaeological and natural sites.…”

Section: Literature Reviewmentioning

confidence: 99%

Archaeological Sites’ Management, Interpretation, and Tourism Development—A Success Story and Future Challenges: The Case of Bibracte, France

Ababneh

2021

Heritage

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Bibracte is described as a well-managed property with significant heritage value. Even as the site’s managing body and its partners continue to deliver encouraging and engaging projects, there are barriers to success. Thus, the primary purpose of this study was to identify and analyze the possible future challenges that the current management may encounter. This study used afield work methodology, and comprised interviews, observations, guided visits, discussions, discourse analysis, and the review of an important corpus of material, from which conclusions were drawn. Significant problems arising from various causes were identified. The results reveal that despite the appropriate heritage management, interpretation, and tourism development practices, the heritage and tourism potential remain not fully captured. The management of the site has established its notoriety as an important research center for experimental and educational archaeology, rather than as an important tourist attraction. Thus, the site has failed to become a popular tourist destination. These difficulties are said to have been molded and enforced by imperatives connected to the site and its surroundings, as well as the Réseau des Grands Sites de France title. This research may contribute to elucidating heritage sites and their unknown management difficulties, which will be beneficial to the sites’ employees and visitors.

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Section: Literature Reviewmentioning

confidence: 99%

Archaeological Sites’ Management, Interpretation, and Tourism Development—A Success Story and Future Challenges: The Case of Bibracte, France

Ababneh

2021

Heritage

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“…However, although a lot of the literature is being produced at the working level, with concrete tactics in order to manage visitor movements and behavior, there is no meaningful development theoretically. At the applied level, there are also important studies both on natural heritage and cultural heritage sites, and specifically archeological sites [14].…”

Section: The Paradigm Of Sustainability and Flow Management In Overcrowded Destinations With Overtourism Problemsmentioning

confidence: 99%

Visitor Management in World Heritage Destinations before and after Covid-19, Angkor

Álvarez-Sousa

Prados

2020

Sustainability

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The purpose of this research was to analyze the visitor-management tactics and strategies in World Heritage destinations. The Temples of Angkor (Cambodia) were selected as case studies. The analysis was carried out in two phases—before and after COVID-19. A qualitative methodology was used. Participant observation was employed for the pre-COVID-19 strategies, and recommendations of scholars and bodies responsible for tourism were the basis for the strategies proposed for the post-COVID-19 scenario. Grounded theory and the Atlas.ti qualitative analysis software were used. The results showed that the public health goal, together with its related strategies and tactics, should be added to the classic sustainability goals and the hard and soft strategies (physical, regulatory, and educational). It was also noted that new actors came into play—those responsible for public health. In conclusion, this new public health goal and its tactics will condition classic factors such as carrying capacity, and can conflict with goals such as the economic and social goals. The sustainability paradigm is maintained, but with the addition of risk society and the public health goal playing a key role.

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“…The objective of shopping centre design is to create evenly-balanced footfall to all tenants rather than merely those who can afford locations with naturally high footfall (Fahmy et al , 2014) because the amount of rent charged is generally related to store profits (Shanmugam, 2013). In the context of cultural heritage, circulation management allows the limitation of damages to sites and thus their conservation (Enseñat-Soberanis et al , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Conversely, consumers only partially covering spaces limits the exposure of products or artefacts, a problem identified in museums (Klein, 1993) and retail (Sorensen, 2003). By contrast, cultural heritage sites employ circulation management to limit visitors to using the designated paths, in order to prevent damage to the sites (Enseñat-Soberanis et al , 2019). The third output, reduced congestion, dominates theme park circulation research.…”

Section: Literature Reviewmentioning

confidence: 99%

“…For example, in museums, Robillard (1982) suggests sending visitors on a fixed circulation route, from which they cannot deviate. Enseñat-Soberanis et al (2019) found this technique to also be employed at cultural heritage sites. The fourth category of circulation management techniques relies on their appeal to consumers' curiosity and playfulness.…”

Section: Literature Reviewmentioning

confidence: 99%

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An exploration of the techniques, outputs and outcomes of circulation management at exhibitions

Töppig

Moital

2020

IJEFM

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PurposeTo establish how and why exhibition managers manage circulation, this study explores the techniques (specific activities used to influence circulation), outputs (tangible enhancements in the performance of the exhibition resulting from changes in circulation dynamics) and outcomes (benefits of those enhancements to exhibitors, attendees and the exhibition organiser) of circulation management.Design/methodology/approachIn face-to-face interviews, 10 exhibition managers were asked how and why they manage attendee circulation, which also involved a card-sorting exercise to elicit tacit circulation management knowledge. Four different experienced exhibitions managers from three continents were asked to validate the findings.FindingsFour types of techniques were identified: magnet, layout, curiosity and playfulness and guiding techniques, with these implemented to achieve five outputs: greater footfall, better exposure to exhibits, enhanced navigation, greater buzz and managing congestion levels. The results further show that circulation was managed to achieve a variety of organiser-, exhibitor- and attendee-related outcomes. The study uncovered a large range of factors influencing the employment of circulation management techniques. Conflicts in outputs resulting from several techniques are highlighted, requiring the exhibition manager to establish which outputs and resulting outcomes take priority over others.Originality/valueThis exploratory study is the first study to propose a circulation management model for the exhibition context, equipping exhibition managers with knowledge to strategically manage attendee circulation.

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A visitor flow management process for touristified archaeological sites

Cited by 24 publications

References 29 publications

Archaeological Sites’ Management, Interpretation, and Tourism Development—A Success Story and Future Challenges: The Case of Bibracte, France

Archaeological Sites’ Management, Interpretation, and Tourism Development—A Success Story and Future Challenges: The Case of Bibracte, France

Visitor Management in World Heritage Destinations before and after Covid-19, Angkor

An exploration of the techniques, outputs and outcomes of circulation management at exhibitions

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