A Virtual Platform Solution for Secure Sales Registration and Management in the retail sector

Abstract

Background In today’s business environment, information security and availability are critical to the success of SMEs. This article presents research that addresses the challenges of security and availability of information in sales registration faced by SMEs worldwide. The main objective was to implement a virtual platform for the sales process in SMEs in San Vicente de Cañete, taking into consideration information security standards to preserve user data. Methods The development of the system was divided into five phases: Initiation, Planning, Implementation, Review and Launch. After implementation, an efficient sales process was achieved, guaranteeing the security and availability of information, and optimising management in an agile and secure manner. Results In addition, the virtual platform improves the purchasing experience by allowing the generation of reports and revenue management through a dashboard, promoting the use of information and communication technologies (ICT) in SMEs. Conclusions In conclusion, the research implemented a virtual platform for sales in SMEs, ensuring the security and availability of information. It improved management with reports and a control panel, encouraging the use of ICTs in these companies.